WinXP locked up by EZ Armor security suite

[Guest]

My Dell XPS Gen4 WinXP Media Center PC was experiencing serious start-up
lock-up issues for weeks & weeks - no program, menu or systray response once
Windows loaded - all because it was NOWHERE documented by Computer
Associates, TimeWarner/RoadRunner, Dell or MicroSoft that CA's EZ Armor suite
should be installed while the PC is running in Safe Mode w/Networking; wasted
major time & effort editing networking & registry settings to no avail;
there's just NO excuse for major players like CA, Dell, RoadRunner & MS to
have such poor documentation of what a CA technical chat rep told me is a
known issue

 

[Richard Urban]

I have installed CA's EZ Armor Suite on quite a few computer while booted
into the normal startup mode. I experienced no problems at all. If your
computer is severely infected, the infection may be preventing you from
installing any protection/cleaning/eradication programs.

The best time to install any of these type of programs is "before" you
become infected. The machines I installed to were clean.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Robert Moir]

My Dell XPS Gen4 WinXP Media Center PC was experiencing serious
start-up lock-up issues for weeks & weeks - no program, menu or
systray response once Windows loaded - all because it was NOWHERE
documented by Computer Associates, TimeWarner/RoadRunner, Dell or
MicroSoft that CA's EZ Armor suite should be installed while the PC
is running in Safe Mode w/Networking; wasted major time & effort
editing networking & registry settings to no avail; there's just NO
excuse for major players like CA, Dell, RoadRunner & MS to have such
poor documentation of what a CA technical chat rep told me is a known
issue

If it's a Computer Associates issue with a Computer Associates product then
why would you expect OTHER companies to document it?

 

[Guest]

MS partnered with & made a big push for CA in its 'Protect Your PC' campaign;
RoadRunner/TimeWarner distributes CA's EZ Armor freely to its members - do
YOU clean half your sheets if you only sleep on one side of the bed?

 

[Guest]

I also like CA's EZ Armor - which is why I would not ditch it (as Dell
suggested); as for being 'severely infected' - according to CA, I'm not. This
seems to be an issue with conflicting services or the services startup order
in the MCE 2002 OEM build for Dell; I know that EZ Armor doesn't ALWAYS have
to be installed in Safe Mode (it certainly didn't on my old WinMe machine)
but for some reason it did on my Dell XPS Gen 4 with the Dell OEM of MCE 2002
SP2, and CA knew enough about it to direct me to do so (but they have not
publicly documented it in their knowledge base or FAQs); so maybe someone out
there with a similar system config & similar problem will be helped by this
public record & not be left with a paperweight instead of a PC

-
why do so many techs tell you to re-install your OS?