Dear George,
I understand that you have disabled Norton firewall and bypassed the cable
router; however, this issue continues.
According to the Yahoo web page, this problem may occur when the network
connection to the Yahoo! voice servers has been broken. There may be a
problem with your connection to your ISP, or the problem may be further
along the path to Yahoo!. For more information, please refer to the
following link:
http://help.yahoo.com/help/sg/mesg/use/mvoice/mvoice-16.html
This problem seems to be unusual. To isolate this issue, please go to the
following Yahoo web page and click the "Clicking here" link to test whether
you can connect to the Yahoo Chat server on the Windows XP machine:
http://help.yahoo.com/help/sg/mesg/use/mvoice/mvoice-20.html
In addition, I still suggest that you perform the steps in my previous
post. According to Yahoo web page, the current list of Yahoo! Voice Chat
servers is the following. Please check which server your Windows 2000
computer uses and then test to ping the Chat server on the Windows XP
computer.
v1.vc.scd.yahoo.com (66.218.70.32)
v2.vc.scd.yahoo.com (66.218.70.33)
v3.vc.scd.yahoo.com (66.218.70.34)
v4.vc.scd.yahoo.com (66.218.70.35)
v5.vc.scd.yahoo.com (66.218.70.36)
v6.vc.scd.yahoo.com (66.218.70.37)
v7.vc.scd.yahoo.com (66.218.70.38)
v8.vc.scd.yahoo.com (66.218.70.39)
v9.vc.scd.yahoo.com (66.218.70.40)
v10.vc.scd.yahoo.com (66.218.70.41)
v11.vc.scd.yahoo.com (66.218.70.42)
v13.vc.sc5.yahoo.com (66.218.70.43)
vc1.vip.scd.yahoo.com (66.218.70.44)
If anything is unclear, please feel free to post it.
Best regards,
Laura Zhang
Microsoft Online Support Engineer
Get Secure! - <
www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Content-Class: urn:content-classes:message
| From: "Georges" <
[email protected]>
| Sender: "Georges" <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
| Subject: RE: WinXP and yahoo msg
| Date: Tue, 2 Sep 2003 04:09:37 -0700
| Lines: 134
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Thread-Index: AcNxQrJjLaCJnvjpQo+8Io8zjqPdsg==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.windowsxp.general
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.windowsxp.general:680284
| NNTP-Posting-Host: TK2MSFTNGXA14 10.40.1.166
| X-Tomcat-NG: microsoft.public.windowsxp.general
|
| Laura,
| I have no problem accessing any web pages on my XP box.
| I have Norton Internet Secutity that acts as my personal
| firewall and anti-virus (Windows fw is not activated). I
| have deactivate Norton and also to bypass my cable route
| but it didn't fix the problem either. The Laptop running
| w2k also runs Norton IS that is configured exactely the
| same way as my XP box. I uninstall MSN, tried deactivate
| QoS but have been unlucky so far. Since I keep my winXP up-
| to-date on a regular basis using the windowsupdate web
| site, I was wondering if there was a security patch that
| could cause the issue....
| I've tried yahoo with only one other party so I cannot be
| sure that the problem is not on his side. But yet again,
| the Laptop running w2k worked fine.
| I hope this helps.
|
| Regards,
| Georges
| >-----Original Message-----
| >Dear George,
| >
| >Thank you for your post.
| >
| >My name is Laura and it is my pleasure to work with you
| on this post. I
| >understand that when you tried to use the Yahoo Messenger
| voice chat, you
| >received the error message saying that 'Trouble
| communicating with the
| >voice server. Attempting to reconnect.' However, this
| problem does not
| >exist for another Windows 2000 computer on the same
| network.
| >
| >From the description, it seems that the network
| connection to the Yahoo!
| >Voice servers is broken. The data is not flowing smoothly
| between your
| >Windows XP computer and the Yahoo! Voice server. Before
| we go any further,
| >please answer the following questions so that we can have
| a better idea as
| >to the exact problem:
| >
| >- Are there any problems in accessing other web
| pages from the Windows XP
| >computer?
| >
| >Based on my experience, this problem may be related to
| firewall. Please
| >perform the following steps to disable the Windows XP
| build-in firewall:
| >
| >1. Click Start->Control Panel->Network Connections.
| >2. Right click on the icon, and click Properties.
| >3. In the Advanced tab, clear the option 'Protect my
| computer and network
| >by limiting or preventing access to this computer from
| the Internet'.
| >
| >If you installed any third party firewall or anti virus
| program such as
| >Norton, McAfee or ZoneAlarm, please temporarily uninstall
| it to test this
| >issue. Meanwhile, please check whether you have hardware
| firewall enabled.
| >If so, please disable it.
| >
| >If anything is unclear, please feel free to let me know.
| I am glad to be of
| >assistance.
| >
| >Have a nice day!
| >
| >Best regards,
| >
| >Laura Zhang
| >Microsoft Online Support Engineer
| >Get Secure! - <
www.microsoft.com/security>
| >=====================================================
| >When responding to posts, please "Reply to Group" via
| your newsreader so
| >that others may learn and benefit from your issue.
| >=====================================================
| >This posting is provided "AS IS" with no warranties, and
| confers no rights.
| >
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: "Georges" <
[email protected]>
| >| Sender: "Georges" <
[email protected]>
| >| Subject: WinXP and yahoo msg
| >| Date: Mon, 1 Sep 2003 08:21:01 -0700
| >| Lines: 14
| >| Message-ID: <
[email protected]>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| >| Thread-Index: AcNwnKbtweNCI0zWR+yHikpkKDrwbQ==
| >| Newsgroups: microsoft.public.windowsxp.general
| >| Path: cpmsftngxa06.phx.gbl
| >| Xref: cpmsftngxa06.phx.gbl
| microsoft.public.windowsxp.general:679253
| >| NNTP-Posting-Host: TK2MSFTNGXA13 10.40.1.165
| >| X-Tomcat-NG: microsoft.public.windowsxp.general
| >|
| >| Hi,
| >|
| >| I'm having problem using the yahoo msg voice chat on my
| XP
| >| sp1 machine. Every time I click on the 'talk' button
| and
| >| error 'Trouble communicating with the voice server.
| >| Attempting to reconnect.' comes up.
| >| I'm also using the Yahoo msg on my w2k laptop which is
| on
| >| the very same network (i.e cable broadband and a
| linksys
| >| wireless cable router) but this time the Yahoo Msg
| works
| >| fine.
| >| Any idea of what the problem could be on the XP side?
| >|
| >| Thanks,
| >| G.
| >|
| >
| >.
| >
|
