WinXP and Netscape - help required please?

[HC]

G'day

When I was online on Sunday, Netscape Mail & Newsgroups locked up, this
didn't bother me too much at the time because I had read all I needed for
that day and was about to go offline anyway. When I was shutting down there
was a Sync .dll error message on the desktop that I've never seen previously
and my notebook was in the process of shutting down.

I didn't think too much about all of this until yesterday (Mon) when I tried
to dial-in and couldn't open Netscape (browser or mail), got both to open
later but found that I have lost 'all' my Netscape settings, immediately I
did a full system antivirus scan which was clear, but I'm wondering if
anyone has any suggestions as to what has happened?

Because I've only been using XP for a few months and remember reading about
restoring to a previous date when everything was OK......is this what I
should try?? or is there a better way?? I've got Netscape back up now, but
without mail accounts, newsgroups, settings, etc and it will be a slow
process to get them all set to how I had it before this problem. When I
changed to this current notebook with XP it was a simple matter of having
the two notebooks side-by-side but I don't have that luxury this time around
and trying to save myself lots of hours getting Netscape back to my
preferences.

Any suggestions would be most appreciated......Thanks in advance
HC ;-)

 

[xfiler]

Did you try an anti-spyware program such as adaware? Are
you using SP2? Did you install anything during that
computer session that may have caused problems with
Netscape?

Xfiler

 

[HC]

Thanks!! Have done an anti-spyware scan, nothing found. I didn't
install anything at the time the problem occurred but I was attempting
to download drivers from ibm.com, without success. Do you think that
had something to do with it because I still need to d/l those drivers?

The drivers weren't for this notebook I'm currenty using but another
older IBM in which I am wanting to use a USB>PCMCIA so I can connect an
external HDD, but the PCMCIA slot won't recognise the USB card, that's
why I was attempting to get more recent drivers. That machine is using
Win98SE, if that makes a difference.

Thanks
HC ;-)

 

[xfiler]

I wouldn't think that downloading the drivers would hurt
anything, unless instead of save, you hit "run" to begin
the download - that might have caused the problem.
However, .dll would be a driver - have you had this
problem since?

xfiler

 

[HC]

G'day xfiler

The download didn't even start, therefore I didn't get to 'Save'.
Haven't had the problem since, but I still can't send emails. Just
thought if I knew what caused the problem it could be avoided in the
future. Thanks for your help.

HC ;-)

 

[xfiler]

Have you tried another e-mail client? Or is this not an
option due to your ISP setup?

xfiler

 

[HC]

G'day

I can send emails via Outlook Express, fortunately it was loaded on this
machine when I bought it although I've never used it until now. I can
receive emails and newsgroups in Netscape, but when I try to send emails
Netscape locks up. I phoned the ISP today after emailing their online
helpdesk....and the guy on the phone helpdesk said they don't do email
support now. The email from helpdesk only gave SMTP settings as I have
them.

In outgoing mail settings there is only the Username, Port # and
server......they are all correct, that's why I'm at a loss to know what
it causing the prob.

Do you think if I downloaded Netscape and overwrite the existing version
that would help?

It's probably something simple, but it's very frustrating....LOL

Thanks again
HC ;-)

 

[Guest]

Would you be able to re-install netscape?

G'day

I can send emails via Outlook Express, fortunately it was loaded on this
machine when I bought it although I've never used it until now. I can
receive emails and newsgroups in Netscape, but when I try to send emails
Netscape locks up. I phoned the ISP today after emailing their online
helpdesk....and the guy on the phone helpdesk said they don't do email
support now. The email from helpdesk only gave SMTP settings as I have
them.

In outgoing mail settings there is only the Username, Port # and
server......they are all correct, that's why I'm at a loss to know what
it causing the prob.

Do you think if I downloaded Netscape and overwrite the existing version
that would help?

It's probably something simple, but it's very frustrating....LOL

Thanks again
HC ;-)