WindowsLiveScan...

[Guest]

I just ran the beta live scanner for Windows and it
wiped out my mailbox files. It found viruses in my
inbox and in my sent mail, so it simply deleted the
entire contents of both folders. Only the headers for
5700 messages remain in my inbox with all contents
disappeared. I ran a search of the hard drive, but the
files are gone. There should be a warning to close
mail programs during the scan -- or would it wipe out
entire folders anyway? It seems awfully crude.

 

[M and D]

I read in the Outlook Express newsgroup that you should never keep that many messages in your Inbox, since Outlook Express wasn't designed for that. Inbox and Send Items can get damaged with that many messages, which you found out. Also, why would you use a beta product without backing up first? Beta means 'for testing only'.

Steven

 

[Guest]

I'm using Mozilla mail Mozilla Suite 1.7.12, which is a spinoff from the old
Netscape.
It's pretty robust, but the inbox and the sent folders were quite full. I
should put
mail away or delete it, but have put it off for a while. The question was
whether it
would have wiped out the entire folder if the program had not been open. I
have
to use IE instead of Mozilla for the LiveScanBeta, so I could have left my
mail program switched off if it would have done any good. Microsoft claims to
have found
a couple of viruses that TrendMicro, Avast, MaAfeeStinger, SpyBot, and
AdAware
all missed. If so, then good. If it's going to be so rough on my files,
though, no thanks. Would it help to leave Mozilla shut down during the scan?
Does anyone know
for sure? I realize that the 2 companies are rivals, but c'mon...

 

[Galen]

In Johnfull <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I'm using Mozilla mail Mozilla Suite 1.7.12, which is a spinoff from
the old Netscape.
It's pretty robust, but the inbox and the sent folders were quite
full. I should put
mail away or delete it, but have put it off for a while. The question
was whether it
would have wiped out the entire folder if the program had not been
open. I have
to use IE instead of Mozilla for the LiveScanBeta, so I could have
left my mail program switched off if it would have done any good.
Microsoft claims to have found
a couple of viruses that TrendMicro, Avast, MaAfeeStinger, SpyBot, and
AdAware
all missed. If so, then good. If it's going to be so rough on my
files, though, no thanks. Would it help to leave Mozilla shut down
during the scan? Does anyone know
for sure? I realize that the 2 companies are rivals, but c'mon...

Actually you're nowhere near the first to report this. Seems that the
scanner likes to eat all of the inbox in Mozilla's email client when it
finds a virus.

http://feedback.live.com/eform.aspx?productkey=wlsafety&locale=en-us

I'd leave feedback there and maybe ask for support here:

http://support.live.com/eform.aspx?...=support_home_options_form_byemail&ct=eformts

In the mean time you might be able to recover those files?

Data Recovery Tools:
http://www.snapfiles.com/freeware/system/fwdatarecovery.html

And for the future:

Backup! Image/Clone :
http://kgiii.info/windows/all/advanced/image-clone.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

"My life is spent in one long effort to escape from the commonplaces of
existence." - Sherlock Holmes

 

[Guest]

Thanks, Galen.
I couldn't find the Inbox or the Sent files anywhere.
I don't know if the scan program makes a backup of
its work or not -- or if it will when it's released.
I'll check out the links that you sent. Again, thanks!

 

[Guest]

Dear John:

Thank you for contacting Windows Live Email Support for Live.com. My name is
Judy. I do wish I could assist you with the issue you are having but I do
have some information that be of some help.
TROUBLESHOOTING STEPS

If you have questions about the protection scanner in Windows Live Safety
Center, visit the following Web site:
http://spaces.msn.com/members/safetycenter

When you visit this Web site, you can tap in to a community of other users
and experts for tips, advice, and answers
to common questions about Windows Live Safety Center and your computer’s
health.


I do hope this will help you to resolve the problem you are having and thank
you again for contacting Windows Live Email Support.

Sincerely,
Judy
Mail Beta Customer Service Team

 

[Guest]

http://be.trendmicro-europe.com/housecall/v6.5/?=Check+my+PC+now

 

[Galen]

In Johnfull <[email protected]> had this to say:

My reply is at the bottom of your sent message:

http://be.trendmicro-europe.com/housecall/v6.5/?=Check+my+PC+now

There's a few of them out there, for a while Kaspersky had one on one of
their sites IIRC... *looks*

http://www.kaspersky.com/virusscanner

You could, of course, use a free on-demand and real time protection
application?

Malware Cleaning:
http://kgiii.info/windows/all/general/malwarefix.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

"My life is spent in one long effort to escape from the commonplaces of
existence." - Sherlock Holmes

 

[Guest]

I suppose I'm wondering why Redmond is spending money on a
program that is already available elsewhere. I should think that
they believe themselves more competent within the Windows XP
environment. If so, then they should start out at least as competent
as the TrendMicro program which I submitted. Trend found 2 more
viruses after the WindowsScan and now WindowsScan doesn't find
anything more. Would Microsoft like to have a superior scanner?
I'm using the Avast! monitor for real-time protection, but those
viruses seem to have gotten in anyway. I'm thinking it was during
a brief usage of InteretExplorer to access a Microsoft site...