Windows XP won't shut down or Restart etc.

[Guest]

I wonder if anyone can help, I'm running Windows XP Home, all upto date with
the latests patches etc, running OneCare etc.

When I try to shut down or restart Windows it won't, I get a message to say
'saving my settings' and then says 'Windows is shutting down', at which point
it just stays on that screen and requires myself to use the power button to
turn it off.

Can anyone help?

Regards

Gary

 

[Malke]

I wonder if anyone can help, I'm running Windows XP Home, all upto date with
the latests patches etc, running OneCare etc.

When I try to shut down or restart Windows it won't, I get a message to say
'saving my settings' and then says 'Windows is shutting down', at which point
it just stays on that screen and requires myself to use the power button to
turn it off.

First, make sure the computer is completely virus/malware-free. I would
not rely on OneCare (the antivirus part of which is one of the
lowest-rated in the industry) for this.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

If the machine is clean, then go through this shutdown troubleshooter:

http://www.aumha.org/win5/a/shtdwnxp.htm


Malke

 

[Guest]

Thanks Malke

I'll try the second one when I get home from work, I know the first one, I'm
completely virus/malware-free.

 

[Rock]

"Gary Littlemore" wrote

I wonder if anyone can help, I'm running Windows XP Home, all upto date
with
the latests patches etc, running OneCare etc.

When I try to shut down or restart Windows it won't, I get a message to
say
'saving my settings' and then says 'Windows is shutting down', at which
point
it just stays on that screen and requires myself to use the power button
to
turn it off.

Resources to help troubleshoot shutdown problems in Windows XP
http://support.microsoft.com/kb/308029/en-us