Windows XP SP2 Install Error

[Guest]

The SP2 file I downloaded from the MS website appears corrupted. It
continually fails well in to the installation process. Unfortunately I did
have CA firewall and antivirus up and running on first try. I have since
removed both. My Windows AutoUpdate now fails on any recommended and
downloaded updates. Any suggestions?

 

[Maurice N ~ MVP]

Preface note: Disabling antivirus program (as well as most user startups & any antimalware apps) is a must, before you go and apply "any service pack" or any Windows upgrade (such as Vista in the future).

Review the contents of the service pack log. C:\Windows\Svcpack.log or C:\WINNT\Svcpack.log
That should give a clue as to what happened during the run to install the service pack.

Post back with issues / questions.


Following is for later (if you have to re-apply the service pack):
keep this page handy
http://aumha.org/win5/a/sp2faq.htm

The pre-install recommendations link is a good start. make sure you don't have malware or other gotchas.

The "Doing the Installation" section is the meat & potatoes "how to".

The "Tidying up after Installing SP2" will save you HD space.

+
Housekeeping and cleanup steps you should do now:
Bring up Windows Explorer / Tools / Folder Options/ select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.
Next, un-check Hide extensions for known file types.
Next un-check Hide protected operating system files.

Use Windows Explorer. Go to C:\Windows\System32 ( <<-- or \WINNT\System32

If you have a sub-folder called * Catroot2 * (not Catroot) rename the
folder to CR2OLD. Or delete everything in that folder. Just make sure you do the right one.

(to clean up downloaded files for Automatic updates / Windows Update)
From main Windows Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>

Go to Windows Explorer.
Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
Modify following as appropriate.
If your Windows folder is C:\Windows. Look at this folder
C:\Windows\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads.



Other suggestion: In Internet Explorer browser > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.
Click "Require server verification (https for all sites in this zone" to *clear* the selection.

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://download.windowsupdate.com (click Add)

http://windowsupdate.microsoft.com

http://update.microsoft.com

Click OK.

If you have Internet Explorer version 6:
Place sites into Exceptions list (to get around Pop-up blocking):
Internet Explorer > main menu /Tools/Popup Blocker>Pop-up Blocker settings

In block titled "Address of Web site to allow" type in
update.microsoft.com , then click Add.
Repeat for windowsupdate.microsoft.com

then press Close.
Apply changes.


Go back to Windows Update & just Review history.
Click on the Red X where install failure is noted.

Post back with exact wording.

 

[Guest]

svcpack.log noted following problems:

1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.640: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1267.984: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.984: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.984: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.984: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1267.984: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1270.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1270.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1270.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1270.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1270.937: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1270.937: Num Ticks for Copying files : 521031
1271.328: DoRegistryUpdates:SetupInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
1271.328: INF_REGISTRY Failed
1271.328: DoInstallationoRegistryUpdates failed
1280.125: Unregistration of sprecovr successful
1280.250: Access is denied.
1283.265: Message displayed to the user: Access is denied.

The language on the XP SP2 failed installation was:

Installation Failure

Error Code: 0x80070005
Try to install the update again, or request help from one of the following
resources.

For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:

Microsoft Online Assisted Support (no-cost for issues related to getting
updates)

Can you provide any additional guidance?

 

[Maurice N ~ MVP]

Scott,

Do the cleanup steps I suggested, plus review the PS2 FAQ previously noted.

Make sure your login has administrator rights. And review the following

You receive an "Access is denied" error message when you try to install Windows XP
Service Pack 2
http://support.microsoft.com/?kbid=873148

"Access Denied" error when trying to install SP2
http://forum.aumha.org/viewtopic.php?t=8125