Windows XP Prof. Fax: Empty Sent Items, no Fax Monitor and nominal connection error

[Dr. A. Martin]

Although we can effectively send faxes e. g. from Word, they are only
listed in C:\Documents and Settings\All Users\Datos de
programa\Microsoft\Windows NT\MSFax\SentItems, with a OutboxLOG text file in
a folder C:\Documents and Settings\All Users\Datos de
programa\Microsoft\Windows NT\MSFax\ActivityLog, whilst the Sent Items
folder in Fax Console remains empty.

In addition, the Fax Monitor does never show during fax transmission,
which can only be barely followed by hearing a (slightly noisy) phone set
nearby.

In "Impresoras y faxes" (printer and faxes) application, Fax (Modelo:
Microsoft Shared Fax Driver) is listed as "Listo" (ready), but in "Fax"
application, "Consola de fax" (fax console), the status bar reads "Ninguna
impresora de fax está disponible" (no fax printer is available).
"Herramientas", "Estado de las impresoras de fax" (tools, fax printer
status), leads to "error de conexión" (connection error) status for the
"Local" fax printer.

[ At least the first of these problems (Console "Sent Items" always
empty) was posted by "resipsaloquitur"14/6/02 according to
http://groups.google.com/groups?hl=...206141556.266b023%40posting.google.com&rnum=3,
and a solution thereto apparently posted by Russ Valentine short afterwards.
Unfortunately, my news servers do not allow me to see messages earlier than
15/10/03 and Mr. Valentine post is not displayed in the link above.]

Our fax modem in this computer is a HSP56 MicroModem, made by PCtel,
with HSP56 MicroModem driver, version 7.66.1.0 (4/4/2000), and is located in
PCI1 slot (bus PCI1, device 5, function 1).

May anyone help us to solve these problems? Many thanks in advance.

 

[Hal Hostetler [MVP DTS]]

You need to install Windows XP Service Pack 1. Certain registry keys on
which Fax depends can be wiped out by certain update or repair operations in
XP and causes this behavior. SP1 fixes the problem. Alternatively:

1. Save the attachment to this post (or paste the text between dashed lines
at the bottom of this message into Notepad and save it).

2. Rename it RPCProt.reg

3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply
the key to the registry (assuming that Merge is the default action).

3a. If double clicking the RENAMED file opens Notepad or WordPad, go to
'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate
to the file.

4. Stop and then restart the fax service.

The contents of the attached file:
--------------------------------------
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
-------------------------------------

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Got Blues? - www.badnewsbluesband.com

Although we can effectively send faxes e. g. from Word, they are only
listed in C:\Documents and Settings\All Users\Datos de
programa\Microsoft\Windows NT\MSFax\SentItems, with a OutboxLOG text file in
a folder C:\Documents and Settings\All Users\Datos de
programa\Microsoft\Windows NT\MSFax\ActivityLog, whilst the Sent Items
folder in Fax Console remains empty.

In addition, the Fax Monitor does never show during fax transmission,
which can only be barely followed by hearing a (slightly noisy) phone set
nearby.

In "Impresoras y faxes" (printer and faxes) application, Fax (Modelo:
Microsoft Shared Fax Driver) is listed as "Listo" (ready), but in "Fax"
application, "Consola de fax" (fax console), the status bar reads "Ninguna
impresora de fax está disponible" (no fax printer is available).
"Herramientas", "Estado de las impresoras de fax" (tools, fax printer
status), leads to "error de conexión" (connection error) status for the
"Local" fax printer.

[ At least the first of these problems (Console "Sent Items" always
empty) was posted by "resipsaloquitur"14/6/02 according to
http://groups.google.com/groups?hl=...206141556.266b023%40posting.google.com&rnum=3,
and a solution thereto apparently posted by Russ Valentine short afterwards.
Unfortunately, my news servers do not allow me to see messages earlier than
15/10/03 and Mr. Valentine post is not displayed in the link above.]

Our fax modem in this computer is a HSP56 MicroModem, made by PCtel,
with HSP56 MicroModem driver, version 7.66.1.0 (4/4/2000), and is located in
PCI1 slot (bus PCI1, device 5, function 1).

May anyone help us to solve these problems? Many thanks in advance.