Windows XP Pro. trying to start PTC’ Work Group Manager for AutoCA

[DCvesuvius]

,I am trying to troubleshoot why PTC’s program, Work Group Manager for
AutoCAD, will not successfully launch on my workstation. This program has
successfully launched and ran for about one week. Otherwise, it is sporadic
but mostly non-functional.

The program will always launch when the system Administrator logs in as
“administratorâ€. At this point I have been made administrator of my machine
and I have been taken out of the domain and still no success.

I am trying to track what is happening when I try to launch. Nothing shows
up in the event viewer. Task manager shows the process image name for a few
seconds until the application is killed and then disappears. I cannot find
any trace that the program tried to launch and was unsuccessful.

I believe that this is a permissions situation. Is there any way to track
what is trying to be launched and what the permission is that stops the
execution?

This is what the executable looks like. It is a Java script that launches
in IE.

C:\WINDOWS\system32\wscript.exe //e:jscript "C:\PTC\wgm\bin\uwgm_client.js"


Thanks for any input.

 

[Malke]

,I am trying to troubleshoot why PTC?s program, Work Group Manager for
AutoCAD, will not successfully launch on my workstation. This program has
successfully launched and ran for about one week. Otherwise, it is
sporadic but mostly non-functional.

The program will always launch when the system Administrator logs in as
?administrator?. At this point I have been made administrator of my
machine and I have been taken out of the domain and still no success.

I am trying to track what is happening when I try to launch. Nothing
shows
up in the event viewer. Task manager shows the process image name for a
few
seconds until the application is killed and then disappears. I cannot
find any trace that the program tried to launch and was unsuccessful.

I believe that this is a permissions situation. Is there any way to track
what is trying to be launched and what the permission is that stops the
execution?

This is what the executable looks like. It is a Java script that launches
in IE.

C:\WINDOWS\system32\wscript.exe //e:jscript
"C:\PTC\wgm\bin\uwgm_client.js"

What do the tech support people for PTC Work Group Manager say?

Malke

 

[DCvesuvius]

PTC says it's permissions. I would like to find out which one(s) so that I
can move on. PTC just said "permissions" and to have my IT staff take care
of them, that was all. It would be nice to trace the cause of the failure so
that I can have IT fix it and not have to be guessing. As a user I have no
access to know what permissions are.

 

[Malke]

PTC says it's permissions. I would like to find out which one(s) so that
I
can move on. PTC just said "permissions" and to have my IT staff take
care
of them, that was all. It would be nice to trace the cause of the failure
so
that I can have IT fix it and not have to be guessing. As a user I have
no access to know what permissions are.

Since you are a standard user and have no access, you'll need to let your IT
people deal with this anyway. Sometimes just giving Everyone full
permissions to the program's directory is enough. Sometimes one needs to
change registry permissions.

One way is to track what is happening in real time is to use the free
Process Monitor utilitiy:

http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

Malke

 

[DCvesuvius]

Thanks Malke, I will check that out. I have given the IT staff 6 months
with no results. I'm tired of waiting and this stuff needs to be resolved.