Windows XP installation problem

[Kevin Blankenheim]

Help!

I am spending many hours trying to install the home XP
upgrade on a new hard drive. I use the maxtor CD to boot
up and partition and format the new hard drive (NTFS).
Then, I boot using Win XP, it starts copying files, 2
minutes later it always stops at file cmmgr32.hlp
saying "cannot copy file". All files after that gives
the same error message. I run chkdsk and it does find
errors and fixes them I retry this over again and always
get stuck at the cmmgr32.hlp file? This PC is going out
the window and I'm buying one with XP all ready up and
running!!!!!!!!!!!!!!!!!!!!

 

[Jupiter Jones [MVP]]

Kevin;
Forget the Maxtor CD, The Windows XP CD can do it all.

Clean Installation
Disconnect all peripherals (camera, printer, scanner, etc)
Disconnect network/modem cable.
Go to BIOS and set CDROM as boot device before hard drive.
Insert Windows XP CD and reboot.
At "Press any key to boot to CDROM" quickly press a key and follow the
prompts for a Clean installation:
http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp
Delete all partitions in step 5 if you desire to erase all data on the
hard drive.
Partitioning and formatting will be done automatically.
All data will be destroyed, back-up important data first.

Enable or install firewall BEFORE connecting network cable.
http://support.microsoft.com/?kbid=283673

Install ALL Critical Windows Updates:
Start/All Programs/Windows Update

After you are finished, you will need to load the appropriate drivers.

If your computer was shipped with Windows XP, these procedures may or
may not apply.
Check your manual or contact the computer manufacturer for more
details.

 

[Kevin]

Jupiter Jones [MVP],

Thanks, I will try one more time tonight, I did have a
memory card reader and modmem pluged in. I tried
different IDE cables and a different CD-ROM, but still
got "setup cannot copy the file: *.*", it would get stuck
at different files??

Thanks for your reply....
Kevin

 

[Jupiter Jones [MVP]]

Kevin;
If it got stuck at different files, in addition to what I previously
listed, clean the CD and drive.

 

[Kevin]

Yes, I tried that last night, even switched to a different
CDRom drive. My BIOS is 1 year old and has been updated
twice since than. I'll try flashing tonight and see what
happens. I also read a suggestion of switching my new 80-
pin ATA100 IDE ribbion cable with an old 40-pin cable.
Maybe me MB chipset of AMD761 has a compatibility problem,
although, I think it's on the HCL???

 

[Bruce Chambers]

Greetings --

File copying problems during installation are most often caused by
one of four issues, in order of likelihood: a defective hard drive,
defective/sub-standard RAM, a defective motherboard, or a bad CD.


Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH

 

[Kevin]

Bruce,

I have elimanted 3 of the 4, I might have a defective MB,
I still need to flash my BIOS as it's 2 revisions old. I
tried different combinations of RAM so I think thats not
causing the problem?? I have a new HD and tried a
different CDRom. But the CD itself might be detective??
Thanks for your suggestions.

Kevin

 

[Bruce Chambers]

Greetings --

It is possible that the CD's bad, but not very, unless you can see
physical damage. An updated BIOS might do the trick.

Another thing to try is copying the \i386 folder from the CD to
the hard drive, and then running the installation from the hard drive.

Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH

 

[Kevin]

Bruce,
I updated the BIOS, even changed the IDE interface to
ATA33, removed all devices, only have c-drive as primary
IDE1 and CDRom as primary IDE2, display, keyboard, and
mouse.

I always get this same error "file setupdd.sys could not
be loaded. The error code is 4. cannot continue"
I'll try copying the \i386 folder and install that way.

If I put the install CD in another PC, and just tried to
copy all the files to the hard disk, will this confirm the
integrity of the XP install CD? If it doesn't copy then I
know the CD is bad, I can't see any visible damage to the
CD?
Kevin