Windows XP Home mup.sys problem

[samsloan]

Windows XP Home mup.sys problem

In case anybody has been trying to contact me since early Saturday, you
can forget about
it, as my computer crashed and will not get up.

I have the mup.sys problem. If you do a Google search for mup.sys , you
will see what the
problem is.

Basically, my computer starts Windows XP but then after only about 15
seconds a
greenish-blue screen appears. After a few more seconds the computer
restarts the
computer and windows from the beginning. This repeats itself and goes
on forever.

It does not matter what you try, the same thing happens.

If you go into safe mode with MSDOS prompt, it goes down through a
bunch of the
drivers and then when it reaches mup.sys it crashes. That is why we say
that the problem
is in mup.sys or in the driver after it.

The bluish-green screen says that I should disconnect any recently
attached devices, so I
have done that. I removed my new scanner, my new ULTRA hard disk case,
my old
printer and even my old keyboard and mouse and none of this has helped
the problem.

However, if I attach my old Windows ME hard drive and remove all
devices and disks
based on Windows XP, my computer works fine.

The bluish-green screen that appears when this problem occurs says in
part:

A problem has been detected and windows has been shut down to prevent
damage
to your computer.
SESSIONS_INITIALIZATION_FAILED

If problems continue, disable or remove any newly installed devices.
Select F8 for
advanced setup options and then select safe mode.

Technical Information

*** STOP: 0x00000006F, (0xC00002D, 0x0000000, 0x0000000, 0x0000000)


I have been working on this problem all day for four days. I had
thought that my hard
drive had gone bad, but not I realize that this is not the problem.

Someone has suggested that my Cadaptec graphics card might be causig
the problem and
I should search for and download different drivers for that.

Any suggestions would be appreciated.

Sam Sloan

 

[DL]

If you cannot access safe mode
Try Winxp repair installation, with all extra devices disconnected

 

[samsloan]

If you cannot access safe mode
Try Winxp repair installation, with all extra devices disconnected

How do I do that?

Desperate in Bronx.

 

[Brian A]

As you mention, mup.sys or the file loading after it may be corrupt.
Boot to the Recovery Console and replace mups.sys from the i386 folder on XP install
CD.

How to install and use the Recovery Console in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;307654

How to remove Windows Recovery Console
http://support.microsoft.com/default.aspx?scid=kb;en-us;555032

http://www.michaelstevenstech.com/moving_xp.html

Once in RC, at the command prompt type the below commands and press Enter after each.

**Note: type the actual letter assigned to the CD drive. Spaces indicated by ^ (up
arrow).

cd ^ c:\windows\system32\drivers
ren ^ mup.sys ^ mup.s_s
expand ^ CDdriveLetter\i386\mup.sy_ ^ c:\windows\system32\drivers
exit

If no joy and you get other file error messages, do a Repair Install:
How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[samsloan]

As you mention, mup.sys or the file loading after it may be corrupt.
Boot to the Recovery Console and replace mups.sys from the i386 folder on XP install
CD.

How to install and use the Recovery Console in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;307654

How to remove Windows Recovery Console
http://support.microsoft.com/default.aspx?scid=kb;en-us;555032

http://www.michaelstevenstech.com/moving_xp.html

Once in RC, at the command prompt type the below commands and press Enter after each.

**Note: type the actual letter assigned to the CD drive. Spaces indicated by ^ (up
arrow).

cd ^ c:\windows\system32\drivers
ren ^ mup.sys ^ mup.s_s
expand ^ CDdriveLetter\i386\mup.sy_ ^ c:\windows\system32\drivers
exit

If no joy and you get other file error messages, do a Repair Install:
How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

Thank you, but the problem is that I cannot even access my hard drive
to make these changes inside. I tried to make it a slave and another
hard drive a master, but that did not work either, as then my computer
does not recognize my hard drive at all.

I am typing this from a public library as my computer is not working.

Sam Sloan

PS. The last time this happened, everybody thought I was dead. The
celebration would be premature, as I am not dead yet.

 

[DL]

http://michaelstevenstech.com/XPrepairinstall.htm

 

[Jürgen R.]

Windows XP Home mup.sys problem

mup.sys is a red herring; the boot process hangs in the driver loaded
next. Do a logged boot and check the log, then disable the driver that
was loaded last.

Run bootcfg /rebuild

Run chkdsk

both from the recovery console.

If this doesn't solve your problem do a Repair re-install, provided
your Windows CD offers this (it may not).

If that doesn't help do a complete reinstall.

Since you are able to read the blue screen you probably haven't been
doing the Windows updates.

 

[samsloan]

I removed the hard drive from my computer and took it to a data
recovery expert, located at 500A East 87th Street, New York NY.

He charged me $55 to look at it.

He says that he can recover the data, but it will require 7 to 10 hours
at $95 per hour.

I do not have the money.

He says that he believes that the problem is with a chip in the
controller card inside the computer.

He says that he will have to find out which chip it is, replace it and
then read it out onto an external hard drive that I will have to buy.

Does anybody here know how to do this? Where is the controller card to
a hard disk, how do I get access to it, how do I replace it and read
out the data, and do you think that my expert is giving me the right
information?

Sam Sloan

 

[David Vair]

Normally it is located on the motherboard, and fixed by replacing the whole motherboard. If this
person is saying he is going to replace a single chip on your board I would be looking for a second
opinion.

 

[samsloan]

Windows XP Home mup.sys problem

In case anybody has been trying to contact me since early Saturday, you
can forget about
it, as my computer crashed and will not get up.

I have the mup.sys problem. If you do a Google search for mup.sys , you
will see what the
problem is.

Basically, my computer starts Windows XP but then after only about 15
seconds a
greenish-blue screen appears. After a few more seconds the computer
restarts the
computer and windows from the beginning. This repeats itself and goes
on forever.

It does not matter what you try, the same thing happens.

If you go into safe mode with MSDOS prompt, it goes down through a
bunch of the
drivers and then when it reaches mup.sys it crashes. That is why we say
that the problem
is in mup.sys or in the driver after it.

The bluish-green screen says that I should disconnect any recently
attached devices, so I
have done that. I removed my new scanner, my new ULTRA hard disk case,
my old
printer and even my old keyboard and mouse and none of this has helped
the problem.

However, if I attach my old Windows ME hard drive and remove all
devices and disks
based on Windows XP, my computer works fine.

The bluish-green screen that appears when this problem occurs says in
part:

A problem has been detected and windows has been shut down to
prevent damage to
your computer.
SESSIONS_INITIALIZATION_FAILED

Check to make sure that any hardware of software is properly installed.
If this is a new
installation, ask your hardware or software manufacturer for any
windows updates you
might need.

If problems continue, disable or remove any newly installed or
software, disable BIOS
memory options such as caching or shadowing. If you need to use the
safe mode to
remove or disable components, restart your computer, press F8 to select
advanced setup
options and then select safe mode.

Technical Information

*** STOP: 0x00000006F, (0xC000020, 0x0000000, 0x0000000, 0x0000000)

I have been working on this problem all day for four days. I had
thought that my hard
drive had gone bad, but not I realize that this is not the problem.

Any suggestions would be appreciated.

Sam Sloan

 

[Will Cather]

"David Vair" <> Normally it is located on the motherboard, and fixed by
replacing the whole motherboard. If this person is saying he is going to
replace a single chip on your board I would be looking for a second opinion.

--

Sam Sloan needs a new computer, and while that could be gotten for about
$500, he also needs to pay someone to transfer all his old data to his new
computer. So he needs to find a new challenger to bet $1000 against the
skills of old Sam Sloan.

Who will take up the fallen mantle of Bill Brock? Sam Sloan beat him for
$1000 last year, and since then Brock has been off the internet, like a
scalded cat in hiding.

Where will the next Bill Brock be? Who will step forward to get ass-kicked
at chess by Sam Sloan? Who has a cool grand in cash to pay for the
privilege??

Matt Nemmers? Are you out there? Marinello? Can she do it like a man??

 

[vkarlamov]

"David Vair" <> Normally it is located on the motherboard, and fixed by
replacing the whole motherboard. If this person is saying he is going to
replace a single chip on your board I would be looking for a second opinion.

Sam Sloan needs a new computer, and while that could be gotten for about
$500, he also needs to pay someone to transfer all his old data to his new
computer. So he needs to find a new challenger to bet $1000 against the
skills of old Sam Sloan.

Who will take up the fallen mantle of Bill Brock? Sam Sloan beat him for
$1000 last year, and since then Brock has been off the internet, like a
scalded cat in hiding.

Where will the next Bill Brock be? Who will step forward to get ass-kicked
at chess by Sam Sloan? Who has a cool grand in cash to pay for the
privilege??

Matt Nemmers? Are you out there? Marinello? Can she do it like a man??

I know a guy from Bulgaria who now has lots of free time to play at
weddings and bar mitzvahs. Wanna play him? But Sam would have to hold
his bowel movements until after the game.

 

[samsloan]

My Hard Disk is a Samsung SV4012H which you can read about here:

http://www.samsung.com/in/products/harddiskdrives/5400rpm/sv4012h.asp

A friend and chess expert Kevin R. believes that I can get access to
the disk by making an ATA boot disk (another kind of boot disk will not
do).

How can I do that?

Three days ago I took it to a hard disk revovery expert who has a
website at
http://www.sherlockdatarecovery.com

He said that he could recover my data but it would take 7 to 10 hours
at $95 per hour.

Since I did not have the money, I took back my hard disk yesterday.

In the two days he had it he made some changes. Previoisly, it would
try to load windows and then snap off and restart after about 15
seconds.

Now, it does not start at all.

I hope that the changes he made are for the good.

I am still hoping for suggestions.

Sam Sloan

 

[samsloan]

My Hard Disk is a Samsung SV4012H which you can read about here:

http://www.samsung.com/in/products/harddiskdrives/5400rpm/sv4012h.asp

A friend and chess expert Kevin R. believes that I can get access to
the disk by making an ATA boot disk (another kind of boot disk will not
do).

I am being helped by Kevin F Raguette, a former long time member of the
Manhattan Chess Club (before it went out of business) and a computer
hardware expert. He seems to think that he can recover my data.

Sam Sloan

 

[Terry]

I am being helped by Kevin F Raguette, a former long time member of the
Manhattan Chess Club (before it went out of business) and a computer
hardware expert. He seems to think that he can recover my data.

Sam Sloan

Its not very helpful but I think you have a virus. Learn a lesson from this
and
regularly back up your data.

Regards

 

[samsloan]

The data recovery expert, Ephraim Hirshberg, who has a company named
Atomic Bytes, made changes in my hard drive. Before it started Windows
XP, but restarted after only about 15 seconds, so I could never get
inside.

Now, it does not start at all. It says:

"A disk read error occurred
Press Ctrl + Alt + Del to restart"

I hope this means that it has gotten better, not worse.

Sam Sloan

I finally went out and bought a new computer. (I need to thank the
donor who gave me the money to buy it, because I was broke). However, I
still need to solve the problem because I have entire books that I was
readying for publication stored in that hard drive that will be lost to
humanity forever, if I cannot recover the date in that hard drive.

Yet, I know that the data is still there. Only I cannot access it.

After I got back my hard drive from Ephraim Hirshberg, who has a
company named Atomic Bytes, I attached it as a slave drive to my new
computer. I then found that the data on my bad hard drive could be
retrieved and transferred to my new computer by a simple copy command
copy *.*

After I transferred a few thousand files (but this was only a small
portion of the total data in my computer) I found a few programs that I
could not copy. Thinking that my problem had basically been solved, I
turned off the computer, and then turned it back on again.

When I turned it back on, the computer automatically ran CHKDSK on my
bad hard drive which was now a slave.

I let it run and this turned out to be a big mistake, because since
then I can not access my hard drive any more.

When I turn on my computer now, it starts to run CHKDSK, but then says:

"Unreadable master file table. CHKDSK aborted."

The Microsoft website says:

"Explanation: Chkdsk could not read the master file table or its mirror
on the NTFS volume. User Action: Reformat the NTFS volume. Then restore
the data from a backup."

This advice is useless because I do not have a backup and if I reformat
my hard drive I will lose my data.

I downloaded and ran a program called File Scavenger at
http://www.quetek.com/prod02.htm

I ran this program on my computer for eight hours. It seemed to be
recovering my files, but when I tried to open my files they were almost
all corrupted and unusable.

I ran the Windows XP Recovery Console which required the creation of 6
floppy disks. That did not help either.

When I just type J: (because my slave drive is now the J Drive) it
says: "Data Error Cyclic Redundancy Check".

I have tried to solve that problem but also without success.

Can anybody help? I would have given up long ago, but my data is vital.
Also, I know that the data and the files are still inside somewhere.

Sam Sloan

 

[samsloan]

I wish to report that I have finally been able to recover most of the
data on my hard drive.

For this I have to thank Ephraim Hirshberg and his company, Atomic
Bytes. I was referred to him by J&R Computer World, where I had
purchased my computer in 2002.

His website is
http://www.sherlockdatarecovery.com

His address is

Ephraim Hirshberg
500A East 87th Street
New York NY 19128

On the corner of York Avenue.

212-249-9888
888-336-5130