HI!!
SHUTDOWN HANGS ON “SAVING YOUR SETTINGSâ€
During shutdown or reboot, Win XP may hang (stop responding) at the “saving
your settings†screen. During such a hang, there is no response to
Ctrl+Alt+Del; the mouse may or may not work. The problem may be intermittent.
This is a known bug in Windows XP, for which Microsoft has a supported fix.
To learn how to get this patch, see
MSKB 307274, “Windows XP Stops Responding (Hangs) During Windows Shutdown.â€
http://support.microsoft.com/?kbid=307274
The necessary patch is included in Windows XP Service Pack 1, and also is
now available on the Windows Update site under “Recommended Updates†for Win
XP Professional, titled “Restarting Windows XP.†However, to find it, you may
need to reconfigure how Windows Update appears for you, by enabling the
Windows Update Catalog as follows: At the Windows Update page, click
Personalize Windows Update at the left, and then Enable the Windows Update
Catalog. Save your settings. This adds the Windows Update Catalog link in the
left box. Click this link, then click Find updates for Microsoft Windows
systems. Pick Windows XP in the drop-down list, click Search, take
Recommended Updates, and find the “Restarting Windows XP†patch which
references Q307274.
As a workaround, newsgroup correspondent “lou†resolved this problem by
dismantling the Windows XP logon Welcome screen. In the Control Panel, click
User Accounts, then click “Change the way users log on or off.†Uncheck the
box that says “Use the Welcome screen.†This removes the initial logon screen
with individual icons for each user and, instead, pops up the classic logon
prompt that requires each user to type a user name and password.
