Windows update fails - error 0x800A138F

[Guest]

when I click scan for updates on my Windows 2K pro box it
goes from 0% immediately to 100% giving me this error

Windows Update Error


Windows Update has encountered an error and cannot
display
the requested page.

Select from any of the following pages for information
about Windows Update services, or send us your feedback.

Windows Update Home Page
About Windows Update
Support Information



You can also get online support if you are having
problems
with Windows Update.


Send error number to Microsoft (0x800A138F)
Note This sends error information but does not create a
support incident; you may or may not receive a response.

 

[Kari [MSFT]]

Did you try the suggestions in the Troubleshooter?

This behavior indicates that the scan process encountered an error it could
not recover from. You may be able to determine the specific error by looking
in the Windows Update.log file, located in the Windows folder on Windows XP,
Windows 98, and Windows Millennium Edition. The folder is located in the
Winnt folder on Windows 2000.

Temporarily disabling antivirus and firewall programs while you use Windows
Update may solve this problem. Be sure to enable them again when you
complete the update process.

You might also be able to resolve this issue by deleting all of the content
in Program Files\Windowsupdate and Program Files\Windowsupdate\V4 except for
the iuhist.xml file located in Program Files\Windowsupdate\V4.