Windows update failed

[Emyeu]

Workstations no problem surfing internet. When run the 'Windows
Update' in IE under Tools, it fails the update.
Any ports or protocols need to be opened in the firewall or ISA server?

 

[Rick \Nutcase\ Rogers]

Hi Emyeu,

Click start/run, type "%windir%\windows update.log" (without the quotes) and
click ok. If SP2 has previously been installed, eliminate the space between
the words "windows" and "update". Scroll to the bottom, locate the last
attempt to update and post back with the error codes (usually in a format of
0x00000000).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Frank Saunders, MS-MVP]

Workstations no problem surfing internet. When run the 'Windows
Update' in IE under Tools, it fails the update.
Any ports or protocols need to be opened in the firewall or ISA
server?

Windows Update Fails:
Click on START and the RUN put in each line seen below and clicked on
OK. (do each one line at a time)
REGSVR32 C:\WINDOWS\System32\wuapi.dll
REGSVR32 C:\WINDOWS\System32\wuaueng.dll
REGSVR32 C:\WINDOWS\System32\atl.dll
REGSVR32 C:\WINDOWS\System32\wucltui.dll
REGSVR32 C:\WINDOWS\System32\wups.dll
Disable your anti-virus when obtaining the updates.
Make sure that your firewall is allowing the connection to Windows Update .
This would be on ports 80 and 443.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate

--
Frank Saunders, MS-MVP, IE/OE
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