Windows Update error

[Chuck Heath]

When I try to use "Windows Update" in Windows XP I get
the following error message when I click on "scan for
updates": Anyone have a solution to this problem?

Windows Update Error


Windows Update has encountered an error and cannot
display the requested page.

Select from any of the following pages for information
about Windows Update services, or send us your feedback.

Windows Update Home Page
About Windows Update
Support Information



You can also get online support if you are having
problems with Windows Update.


Send error number to Microsoft (0x800A138F)
Note This sends error information but does not create a
support incident; you may or may not receive a response

 

[S.Sengupta]

-----Original Message-----
When I try to use "Windows Update" in Windows XP I get
the following error message when I click on "scan for
updates": Anyone have a solution to this problem?

Windows Update Error


Windows Update has encountered an error and cannot
display the requested page.

Select from any of the following pages for information
about Windows Update services, or send us your feedback.

Windows Update Home Page
About Windows Update
Support Information



You can also get online support if you are having
problems with Windows Update.


Send error number to Microsoft (0x800A138F)
Note This sends error information but does not create a
support incident; you may or may not receive a response
.

Hello!
Delete your Temporary Internet Files and History, then
delete the configuration files from the WindowsUpdate
folder. Then add Windows Update to the Trusted Zones Site.
Steps for each of these tasks are listed below.

Click Tools, click Internet Options, and then click the
General Tab. In the Temporary Internet Files section, click
Delete Files. Also in the Temporary Internet Files section,
click Settings and then click View Objects. Right-click
the Update Class file, click Remove, and then click Yes to
confirm.

Security settings in Internet Explorer must be set to
Medium or lower for ActiveX files to correctly pass to your
computer. Only the Web sites listed in Internet Explorer's
Trusted Sites Zone will be affected by the lowering of
Security settings. Your current security settings for all
other Web sites will remain as they are currently configured.

From the main toolbar in Internet Explorer, click Tools,
and then click Internet Options.
Click Security.
Click Trusted Sites Zone.
Click Sites.
Click "Require server verification (https for all sites
in this zone" to clear the selection.
In the "Add this Web site to the zone:" field, type
http://*.microsoft.com and then click Add.
Click OK.
Click Custom Level and select Enable for the following items:
Download signed ActiveX controls.
Download unsigned ActiveX controls.
Initialize and script ActiveX controls not marked as safe.
Run ActiveX controls and plug-ins.
Script ActiveX controls marked safe for scripting.
Click OK, and then click OK again to exit Internet Properties.

If you continue to receive the Cannot Display Page error,
disable any antivirus software or Internet filter software
which may interfere with the download of the Windows Update
control. For additional troubleshooting steps, see:

241783 WINUP-Errors Using Windows Update Through a Proxy
Server or Firewall
241234 WINUP-Third Party Products That Conflict with
Windows Update

[thanks kelly,MVP]
With regards,
ssg
pronetworks.org