Windows shutdown when open outlook

[Guest]

Since last week, my WindowsXP gets shutdown most of the time (once daily)
when i try to open MS Outlook. I did the windows update and virus checking.
Everything seems to be working perfectly, but sometimes it gets shutdown when
I try to open MS Outlook. It restarts and Window pop up with send and don't
send. Can anybody suggest me what could be the reason. Is it due to the
Office SP1or any hardware issue, please suggest at your earliest. Thanks.

 

[Joshua Smith [MSFT]]

Hi Ams,

Believe it or not sending the reports does help, but in the meantime to
determine what driver is causing the problem I need you to enable driver
verifier.
Steps:
1) Windows Key + R
2) Type in 'verifier' and hit enter
3) Make sure 'Create Standard Setting' is selected and hit next
4) Click on 'Select all drivers installed on this computer' and hit Finish
5) Reboot

There is a possibility that your computer will crash on reboot. If this
occurs hit F8 when rebooting just before the windows logo screen and select
the safe mode boot option. Follow the same steps above but on step 4 choose
'Select driver names from a list'; hit next; check the box next to any
driver where the provider is not Microsoft; hit Finish; reboot.

This will slow the performance of you computer a little while enabled but
will hopefully catch the driver causing corruption. Next time you crash
the blue screen will hopefully say something like
"DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
corresponding minidump (by default it is at c:\windows\Minidump ) my way.
If you have any questions or I didn't explain something well enough don't
hesitate to e-mail me back. Good Luck,


Joshua Smith
OpenGL Test Lab
Microsoft

 

[Guest]

Thanks for your advice. Actually, I did send report.
I did, what you said. The blue screen came up as:
Stop: 0X000000C4 (0X00001003, --- , --- , - --)

NAVAP.SYS address EB069910 base at EB031000, Datestamp 3eb340ae.
Begining dump of physical memory.

Then I thought Symantec Antivirus Client 8.0 is the culprit so I removed it
and installed it again. I have some DMP files, but not sure how to send you
those. Can I send you directly to you email address? What is your email
address?
Computer is working right now, but I am not sure if the problem is solved. I
really appreciate your help.