Windows Remote Assistance won't connect

[stick2]

I have searched this forum for an answer to this question but to no avail.
There are many suggestions which vary greatly but no real solutions. My
problem seems to be the same as many others - I am trying to give remote
assistance from a PC running Vista Ultimate to someone running Vista Home ( I
have also tried from Ultimate to Ultimate so that isn't the problem). I get
that same message "Remote Assistance cannot make the connection. The person
you are trying to help might have closed Remote Assistance."

I cannot understand how Microsoft can bring out a new product, make it sound
like the best thing since sliced bread, charge an arma nd a leg for it and
then basic features like this just do not work! Worse still they seem to
totally ignore the cries for help! Does anyone have a real solution to this
problem please?

 

[Mark L. Ferguson]

The home machine is probably behind a Network Address Translation (NAT)
device, like a router or switch. Such a system cannot issue an accurate
request, since it thinks it’s a local IP, and the router is translating it's
web IP for it.
Such a home machine might 'hack' the RC ticket to reflect this.
There is also the consideration of the port being guarded by a firewall.
(Port 3389, in most cases) This firewall would have to be forwarding port
3389 to the IP of the local machine.
All this is dependant on the comfort level of the system user. They have
created their own Local Area Network (LAN) and now discover it requires
knowledge to use it. One workaround for them they might be able to do is
remove the router from the system (They will need to have the Windows
Firewall going if they do that) Then the RC ticket (request for assistance)
should be right.
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Mark L. Ferguson
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