windows reboots - virus?

[PG]

From: "PG" <[email protected]> Sent: 1/15/2004
7:01:52 AM
Hi, My PC recently keeps rebooting and data missing due
to such reboots. Error msg are:

c:\\windows\minidump\mini122903-08.dmp
c:\~documen~\pg\locals~1\temp\wer18.tmp.dir00/sysdata.xml

How to resolve? I tried the advise to clean up for
MSBlasterWorm with various sites' advice but scan say no
virus found!

Yet pc still problematic. System Restor using XP still
doesn't work (unable to restore).

Please advise - you can email me direct too at
(e-mail address removed)

Thanks

 

[Malke]

From: "PG" <[email protected]> Sent: 1/15/2004
7:01:52 AM
Hi, My PC recently keeps rebooting and data missing due
to such reboots. Error msg are:

c:\\windows\minidump\mini122903-08.dmp
c:\~documen~\pg\locals~1\temp\wer18.tmp.dir00/sysdata.xml

How to resolve? I tried the advise to clean up for
MSBlasterWorm with various sites' advice but scan say no
virus found!

Yet pc still problematic. System Restor using XP still
doesn't work (unable to restore).

Please advise - you can email me direct too at
(e-mail address removed)

Thanks

Reboots aren't only caused by viruses. Yours may be caused by
overheating or failing hardware. Here are generic hardware
troubleshooting steps:

1) open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing); 2) test
the RAM - I like Memtest86 from www.memtest86.com - let the test run
for an extended (like overnight) period of time - unless errors are
seen immediately; 3) test the hard drive with a diagnostic utility from
the mftr.; 4) the power supply may be going bad or be inadequate for
the devices you have in the system; 5) test the motherboard with
something like TuffTest from www.tufftest.com. Testing hardware
failures often involves swapping out suspected parts with known-good
parts. If you can't do the testing yourself and/or are uncomfortable
opening your computer, take the machine to a good local computer repair
shop (not a CompUSA or Best Buy type of store).

Good luck,

Malke