Windows Photo Gallery Opens with Every Program Chosen

[adam]

Hi:

Helping a friend troubleshoot his laptop issue. Running Windows Vista.
Desktop icons for program shortcuts and the program executables themselves
(i.e., Word or Excel) when clicked on open Windows Photo Gallery window pane
instead! Every single program does this. I tried to delete Photoviewer.dll or
PhotoAcq.dll but Administrative authorization is not recognized (I am the
Administrator). I downloaded AVG 8.0 but when I try to open even a downloaded
program, Windows Photo Gallery pops up. I resorted to running an on-line
Panda scan first (he has McCafee but the program will not run since Windows
Photo Gallery pops up instead).

Any thoughts or direction I should take?

Thank you.

 

[Mark L. Ferguson]

Try System Restore from a boot to Safe Mode with Command Prompt.

HOW TO Start System Restore Tool from Command Prompt (Q304449):
http://support.microsoft.com/support/kb/articles/q304/4/49.asp

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[adam]

Cannot run Command Prompt: typing anything into the selection box and hitting
GO produces the Windows Photo Gallery pane. Internet Explorer works fine;
hypelinks work fine. Desktop icons and executable programs open one program:
Windows Photo Gallery.

 

[Mark L. Ferguson]

"Safe Mode With Command Prompt" has no 'selection box', it has a prompt.

--
Use the "Ratings" feature. It helps the new users.
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson