windows not booting past the splash screen

[Guest]

I recently had something happen to my computer. I was in windows watching a
movie, when the d: drive just disappeared. I had a house fan on so i thought
the fan may have done something to the hard drive, but i shut the computer
down and restarted it. It just sat at the splash screen and would not load.
I restarted the computer again and ran a dskchck through the repair of the
winxp boot disc, and then proceeded with a repair of the system.

In the repair, everything ran smoothly until about 9 minutes were left, when
an error message came up and said _____ has not passed windows logo
verification and will not be installed. There was nothing where the blank
is, so i was wondering if that may have been the problem. After i fininshed
the repair, it was still the same, still hanging on the splash screen.

I have also tried safemode, and the system hangs after it loads mup.sys and
says "press esc to stop loading d346.bus" or something. Also, I was
repairing a SP2 WinXP with a SP1 Disc, would that matter? Please help me on
this. I would not want to reformat, but if that's what it comes to... well,
okay. Thanks.

 

[R. McCarty]

Back Rev'ing with SP1 shouldn't be an issue, other than loosing all
the updates in place. Doubtful any other AC device would cause PC
issue(s) like you describe.

Usually, in these conditions the more you do, the tighter the knot
becomes trying to untangle the root cause. I would probably slipstream
the XP disk to SP2, unplug all peripherals ( including PCI add-on
cards) and disable all non-critical on board peripherals (Sound, NIC)
and then re-try a repair install. Hopefully, the device responsible will
not be re-enumerated during repair and you can get the system back
up and running.

Drive Imaging would help you avoid these types of situations. ~$50
is cheap - compared to hours of "frustrating" attempts to fix the issue.

 

[Guest]

Do you have a recent System State backup or Full System backup?