Your message isn't very clear. The name and address is removed from
what?
http://support.microsoft.com/kb/555375
Also, if you get any error messages, right click on them and copy the
entire error messages to your next message.
When l open Windows Mail - Inbox - it shows up all your emails with headings From, Subject, Received, Account, Size etc. After downloading new email after a few seconds in the account heading the name of my email accounts that the emails where sent to are deleted. l have four different email accounts.