Windows mail stopped working all of a sudden

[Chris Carpenter]

Two days ago my email stopped working. I have Windows Vista and use a comcast
email account. The message I recieve when trying to get my mail is below:

Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3,
Server Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

Any help would be much appreciated...

 

[Guest]

Two days ago my email stopped working. I have Windows Vista and use a
comcast
email account. The message I recieve when trying to get my mail is below:

Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3,
Server Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

Any help would be much appreciated...

This can mean your antivirus program has interfered in Windows Mail.
What if any antivirus programs do you have?

You may want to check your setup against Comcast's instructions:

<http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686&cookieattempt=1>

Assume that the setup for Windows Mail is about the same as for
Outlook Express.

 

[Chris Carpenter]

I'm using Trend Micro PC-cillin and the Vista protection. Why would
everything work fine one minute and then not work the next?

 

[Guest]

A recent Trend program (details not specified) is among the programs
that cause problems in Windows Mail, and needs to be uninstalled,
not just disabled, to stop it from causing problems.

You may want to replace it with avast!, preferably custom installed
to tell it to leave out the part to scan email:

http://www.avast.com/eng/avast_4_home.html

The way such problems are caused is slow; it can take weeks or months
before the problem starts showing up.

 

[Chris Carpenter]

Well, I uninstalled the Trend program and the problem still exists. When I
try to send/recieve a box pops up that says "Windows Security" and "Logon to
mail.comcast.net": and asks for a user name and password. It never used to do
this. I called Comcast and they said some new security measures were enacted
due to new FCC guidelines. I used every user name and password I can think
of and nothing works.

 

[Frank Saunders MS-MVP IE,OE/WM]

It's a Comcast problem. You';; have to get the correct settings from them.

 

[Gary VanderMolen]

On the chance that your antivirus corrupted that email account:
delete the email account, restart Windows Mail, then recreate that
account.

 

[Guest]

You may have to ask Comcast how to get around their new security measures.

 

[Gary VanderMolen]

Even before you do that, the first order of business is to deal with
the issue "I used every user name and password I can think of."
Go to your provider's webmail: http://www.comcast.net/webmail
and ascertain which username/password is correct.

--
Gary VanderMolen [MS-MVP WLM]

On the chance that your antivirus corrupted that email account:
delete the email account, restart Windows Mail, then recreate that
account.

--
Gary VanderMolen [MS-MVP WLM]

Well, I uninstalled the Trend program and the problem still exists. When I
try to send/recieve a box pops up that says "Windows Security" and "Logon to
mail.comcast.net": and asks for a user name and password. It never used to do
this. I called Comcast and they said some new security measures were enacted
due to new FCC guidelines. I used every user name and password I can think
of and nothing works.