Windows mail has stopped working

[Linds]

Ever since downloading a fix to a message stuck in my Outbox I have been
having problems with Windows Mail.
On opening or saving attachments from emails the first one opens/saves ok
but the second one comes up with message "Windows mail has stopped working"
"Restart or close the program"
I have download Windows Live Mail as suggested in previous posts but this
has not helped either.
HELP!!

 

[Gary VanderMolen]

I understand this problem may be caused by a recent update to Norton
antivirus. There may be a newer update that corrects the problem, so
first try updating Norton. If no joy, uninstall and follow up with their
debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

We can recommend a more compatible free antivirus.

 

[Linds]

Hi Gary
Thank you.
I tried updating Norton but the problem still persisted.
I then deleted Norton and problem gone!!
I have now reinstalled Norton and so far so good, if the problem comes back
should I throw Norton in the bin?
Which anti virus would you recommend that is compatible with Windows Mail?
Linds

 

[Gary VanderMolen]

If the problem comes back, uninstall Norton and use the removal tool also.
Of the free antivirus programs, the ones that are compatible
with Windows Mail are:

AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

However, with either of those, during the install phase you must select
'custom' install, and then deselect the email scanning module so it won't install.

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of aggressive antivirus products: http://get.live.com/wlmail/overview

Even with WLM, you must disable email scanning in the antivirus.