Windows Mail error message 0X800CCC0E

[hollinm]

I am currently travelling and trying to use my email as I travel usually in
the evening at a hotel. Some of them have a wireless connection but others an
ethernet connection. I am trying to use my email via Windows mail and it
keeps failing sighting the above error. What can I do to fix the problem.
Obviously I am not near my internet provider.

Thanks.
hollinm

 

[Gary VanderMolen]

Can't help without more details. Is it a send failure or a receive failure?
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

 

[marie giguel]

I am currently travelling and trying to use my email as I travel usually in
the evening at a hotel. Some of them have a wireless connection but others
an
ethernet connection. I am trying to use my email via Windows mail and it
keeps failing sighting the above error. What can I do to fix the problem.
Obviously I am not near my internet provider.

Thanks.
hollinm

 

[hollinm]

Account: 'shawmail.ss.shawcable.net', Server: 'pop.shaw.ca', Protocol: POP3,
Server Response: '-ERR POP3 Please log through your browser first.', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90



An unknown error has occurred. Subject 'Hi', Account:
'shawmail.ss.shawcable.net', Server: 'shawmail.ss.shawcable.net', Protocol:
SMTP, Server Response: '421 Service not available. Please log first through
HTTP.', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

 

[Dave]

Are you connected to Shaw's network when trying to send?

this link indicates that remote POP access is a beta trial.....
http://www.shaw.ca/en-ca/CustomerCare/InternetSupport/Residential/Email/RemotePOPAccess.htm

so you may have to check with Shaw.

 

[Gary VanderMolen]

Your receive settings appear to be correct since they agree with
http://www.shaw.ca/en-ca/CustomerCare/InternetSupport/Residential/Email/RemotePOPAccess.htm

However, note the sentence on that page that says "...does not allow you to send
and upload email directly from your computer from a non-Shaw computer connection"

I don't know why you are getting a receive error. It sounds like something that is
unique to Shaw. Have you tried to do what it suggests, first login via webmail?

Sheila, what you experienced is normal. As a general rule, the owner of
the SMTP server must be the same as the one providing your Internet
connection at that moment. For more on this see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

The available workarounds for sending away from home are as follows:

1. Use webmail for sending (via your browser).
2. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
3. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 often is.

 

[hollinm]

I have not done anything differently from when I was using my emails at home.
The only thing that has changed is that I am travelling and using internet
connections in various hotels each night. No changes were made to any of my
shaw settings.

 

[Gary VanderMolen]

Sorry, disregard the paragraph starting with "Sheila".
It was in my paste buffer from a previous response.

 

[Gary VanderMolen]

Yes, but Shaw is peculiar in that it seems very reluctant to give its
customers access to email when away from one's home connection.
They practically require you to jump through hoops.
See my previous response.