Windows mail + computer freeze

[Pops]

Hi All,
When I attempt to open Windows Mail for the first time each day the splash
screen appears and then, 9 times out of 10, my computer freezes. This only
happens the first time each day. It opens instantly for the remainder of the
day.
I am forced to power off and reboot which can happen 1 to 3 times before
Windows Mail will open.
I am running Vista with SP1. I have not installed anything new and no
settings have been changed.
All suggested solutions will be welcome.
Thankyou

 

[Gary VanderMolen]

Which antivirus are you running? Some of them are not compatible
with Windows Mail.

 

[Pops]

Hi Gary,
I run McAfee but I'm 99% sure this is not the cause

 

[Frank Saunders MS-MVP IE,OE/WM]

Hi Gary,
I run McAfee but I'm 99% sure this is not the cause

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[Pops]

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

Thankyou for your input Frank.
I'll turn off McAfee email scanning and take note of how windows mail opens
tomorrow morning

 

[Gary VanderMolen]

Turning off email scanning in McAfee is a good first step, but it may not
be enough. If not, uninstall it and follow up with their removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

You can always reinstall it if it turns out not to be the culprit.