Windows Mail and Windows Live Mail can't "save as" more than once

  • Thread starter Thread starter SW
  • Start date Start date
I am using Norton antivirus. As I said this problem just started a couple of
weeks ago.
I have scanned for malware and virus. All is OK
I create email letters and post them on my website so that people can
download them.
For persons using Outlook express and Windows mail I save them in .eml format.
When I create a letter I send it to myself and then save as an .eml. Then I
open the eml letter and remove the old addres and Fw so that is ready for
use. Then I save as again and am asked if i want to overwrite the original.
Yes. Then comes the unable to save due to an error. If this had been
happening when I first got my new vista computer I could understand the
incompatibility. I can work around this problem but is time consuming!
--
Rosemary


Gary VanderMolen said:
A 'Save As' failure can be caused by an overzealous antivirus. Which
antivirus are you running? Some of them are not fully compatible with
Windows Mail. Antivirus-related problems often take time to develop,
or can be caused by an update to the antivirus program.

--
Gary VanderMolen, MS-MVP (Mail)


Rosemary said:
I have started having the same problem just in the last few weeks.
When I want to save something and I am asked if I want to overwrite the
original, I click yes and then I get "Unable to Save the message. An Error
has
occured". This needs to be fixed!
Rosemary


Gary VanderMolen said:
Strange, I've never come across that error. Sorry, I have no idea
what could cause that. Perhaps your antivirus is interfering.

--
Gary VanderMolen, MS-MVP


That isn't the error I'm talking about. Sometimes it saves, extremely rarely,
but nearly every time the message "Unable to Save the message. An Error has
occured" comes up.

:

I duplicated what you are seeing. When I attempted a second "Save As"
with the same filename, a "Confirm Save As" window popped up saying
something like "Windows Mail can't Save As, more than one xyz.eml already
exists. Do you want to replace it?"
I don't consider this an error. Windows always warns you when you are
about to overwrite an existing file.

--
Gary VanderMolen, MS-MVP




:


Whenever I try to save a message to my hard drive a second time, i.e.
overwriting the previous document, I get an error message saying that it
is
unable to save. I used to be able to do this with Outlook Express. Is
there a
way to fix this? Windows Live Mail has the same problem.


Why not save it to your Drafts Folder within WM?
You can edit at your leisure from there.
Compose mail>Ctrl+S


--
Regards Steve.
MS-MVP. MAIL. [DTS]
http://www.getsafeonline.org/



Yes, I can do that. Thanks for the suggestion. I would rather do it by the
'save as' technique I mentioned, though, as that is what I've been doing for
about three years. It's what I'm used to, and it's what I feel secure doing.
Is there no fix for it? Essentially it is an error in the program, as it
comes up with a generic error message for no reason. It is something that
should be fixed regardless of one being able to save a message in the drafts
folder.
Click to expand...
Click to expand...
Click to expand...
 
"Turning off" Norton is seldom sufficient to kill its pernicious effects.
Norton Antivirus 2008 (and earlier) is among the top three troublemakers
for Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.

Several users here have reported that Symantec will give you a free
upgrade to Norton Antivirus 2009, which cures the problem. Contact
Symantec via online chat.

In a worst case scenario, you may have to uninstall Norton, followed by
using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
 
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