Windows is continually shutting down w/ error message HELP!

[Guest]

What is happening is that I can be in the middle of a something (some task in
Word), actually anything in Windows, (Winodws XP Home) and I receive a
variety of different error messages. From 'runtine error' to 'there was a
problem within Windows and it has been shutdown'. Everytime it gives me the
option to send error reporting, I do. (Probably 6-8 in the last 2 weeks) But
this has become an enormous problem. I can be worjking in Word, go to save,
or even just close a document, and I loose it all. Changes to existing doc,
or just a new doc With no ability to restore or retrieve. I need someone to
get into my system remotely and see what is going on. Or am I just an idiot
and didn't dig deep enough into an existing thread?

 

[Ron Martell]

What is happening is that I can be in the middle of a something (some task in
Word), actually anything in Windows, (Winodws XP Home) and I receive a
variety of different error messages. From 'runtine error' to 'there was a
problem within Windows and it has been shutdown'. Everytime it gives me the
option to send error reporting, I do. (Probably 6-8 in the last 2 weeks) But
this has become an enormous problem. I can be worjking in Word, go to save,
or even just close a document, and I loose it all. Changes to existing doc,
or just a new doc With no ability to restore or retrieve. I need someone to
get into my system remotely and see what is going on. Or am I just an idiot
and didn't dig deep enough into an existing thread?

If you are getting a variety of messages and if the circumstances
where these error messages occur are not consistent then this usually
indicates a hardware related issue. Software related problems tend
to be more consistent both in terms of the error message and the
circumstances that cause them.

The two most likely causes of hardware problems are overheating and
defective RAM.

Go into the BIOS setup of your computer and browse through the various
categories until you locate the Temperature monitoring and reporting
settings. Make sure that you have the CPU overheat alarms set and
that they will be activated at a temperature of 65 degrees C. Also
when you are in that category look and see what is actually being
reported for the internal Iinside the case) and CPU temperatures at
the current time and make note of these values.

Look inside the computer case and see if there is any buildup of dust
or fuzz, especially around the fan blades and the heat sink(s) under
the fans. If there is remove it with compressed air. You can
purchase cans of compressed air at most computer or electronics supply
shops. Also make sure that all of the fans (there could be as many
as 4) are spinning freely. If the computer is 3 years old or older
replace the CPU cooling fan with a new one that is specifically rated
for your CPU make, model and speed.


To test for a possible RAM defect download at least one of the
following memory testing utilities and run it for several hours (or
overnight) to check out the RAM. If problems are found then you
should get a "second opinion" from one of the other memory testers. If
defective RAM is confirmed then you need to remove or replace the
defective module(s). Make sure you get the correct memory
specification (type and speed) when replacing the RAM.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."