Help said:
When I access a program, such as Outlook, windows installer comes up
and says preparing to install, ALWAYS, but never installs anything.
I tried the knowledge base online, with no success.
I can't access Internet Connection Wizard, freezes.
Hi
Most likely it is Windows Installer doing an on-demand installation...
See "Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand installation?"
in the FAQ at
http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx
To access the Application Log in the Event viewer,
run the following command from Start/Run:
eventvwr.msc
If you are running Windows XP (or have access to a Windows XP computer,
you can copy MSIZAP.EXE over to your Win2k computer):
If a product code is listed there and this product is not really installed,
MSIZAP.EXE is maybe able to fix this issue, it is included as a utility in
the support tools installation package (on your WinXP CD) with some
additional
documentation included in suptools.chm (installed by suptools.msi).
It will remove all Windows Installer entries for a product key that you feed
it with.
Note that if MSIZAP.EXE is used incorrectly it can affect other applications
on the machine.
Based on the documentation in
http://msdn.microsoft.com/library/en-us/msi/setup/msizap_exe.asp
this is what you should run:
msizap T {product code}
an example:
msizap T {FFB37294-1155-17D3-A809-0250BAAFB1AB}
Alternatively, for a more user friendly interface to MSIZAP.EXE ,
take a look at this article:
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301