Windows Installer Update not installed

JD · Jul 1, 2005

MS has downloaded an update Windows Installer 3.1 but it won't
install. Where do I go for help?

My system is XP SP2 with 1gig RAM, tons of HD space.
I have run a Repair and SFC /Scannow.

Many thanks for any help.

JD

Rick \Nutcase\ Rogers · Jul 1, 2005

Hi,

Where do I go for help?

Here is fine, you could also use:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Is there an error code?

Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to the
bottom (most recent activity), see if you can find the event failure and
copy/paste that into a reply to this post.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Chuck · Jul 1, 2005

JD said:
MS has downloaded an update Windows Installer 3.1 but it won't
install. Where do I go for help?

My system is XP SP2 with 1gig RAM, tons of HD space.
I have run a Repair and SFC /Scannow.

Many thanks for any help.

JD

Go here and d/l V2.
http://tinyurl.com/db98v

JD · Jul 1, 2005

Thanks Chuck

I now get an error message "KB89380v2 Setup Error - Access is denied -
Installation did not completely install.

It then re-booted and said "Installer not completely restored and may
not work" - sorry, not verbatim but to that effect.

JD

JD · Jul 1, 2005

Thanks Rick - no error code.
JD

Rick \"Nutcase\" Rogers said:
Hi,

Here is fine, you could also use:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Is there an error code?

Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to the
bottom (most recent activity), see if you can find the event failure and
copy/paste that into a reply to this post.

Rick \Nutcase\ Rogers · Jul 2, 2005

And the log?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Chuck · Jul 2, 2005

Go to control panel, add/remove programs and remove it. Then try to install it
again.

JD · Jul 3, 2005

Now you've got me, Rick, where do I find the log?
JD

Rick \Nutcase\ Rogers · Jul 3, 2005

From my initial response:

"Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to
the
bottom (most recent activity), see if you can find the event failure and
copy/paste that into a reply to this post."

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

JD · Jul 3, 2005

It is not in add/remove, Chuck. It rolls back everything and then
re-boots.
JD

JD · Jul 4, 2005

Rick
This is the part of the file beginning Updates to Install = 1

2005-07-03 16:22:13 1272 454 COMAPI - Updates to
install = 1
2005-07-03 16:22:13 1272 454 COMAPI <<-- SUBMITTED
-- COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:13 1176 310 Agent *************
2005-07-03 16:22:13 1176 310 Agent ** START **
Agent: Installing updates [CallerId = WindowsUpdate]
2005-07-03 16:22:13 1176 310 Agent *********
2005-07-03 16:22:13 1176 310 Agent * Updates to
install = 1
2005-07-03 16:22:13 1176 310 Agent * Title =
<NULL>
2005-07-03 16:22:13 1176 310 Agent * UpdateId
= {B166A6A9-398B-4C81-B8DB-2043CF0672A1}.103
2005-07-03 16:22:13 1176 310 Agent *
Bundles 1 updates:
2005-07-03 16:22:13 1176 310 Agent *
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2005-07-03 16:22:17 1176 4a8 Report REPORT EVENT:
{C17341A2-7BC1-4DC4-B256-239C4F1CA4D5} 2005-07-03 16:22:12-0700
1 162 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
0 WindowsUpdate Success Content Download Download
succeeded.
2005-07-03 16:22:20 1176 310 Handler Attempting to
create remote handler process as JOHNS\John in session 0
2005-07-03 16:22:20 1176 310 DnldMgr Preparing
update for install, updateId =
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102.
2005-07-03 16:22:20 2504 978 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:22:20 2504 978 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2005-07-03 16:22:20 2504 978 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:22:20 2504 978 Handler :::::::::::::
2005-07-03 16:22:20 2504 978 Handler :: START ::
Handler: Windows Patch Install
2005-07-03 16:22:20 2504 978 Handler :::::::::
2005-07-03 16:22:20 2504 978 Handler : Updates to
install = 1
2005-07-03 16:22:20 2504 978 Handler : Installing
update {F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2005-07-03 16:22:20 2504 d8c Handler Installing
with parameters=/norestart /quiet -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a779933f83b51a49a2c88838d.
2005-07-03 16:22:48 2504 d8c Handler Install
completed with 0x80070005.
2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
0x80070005: InstallOrUninstallThread failed
2005-07-03 16:22:48 2504 978 Handler : WARNING:
Install completed: result type = 0x0, installer error = True, error =
0x80070005, disabled until reboot = Yes, reboot required = No
2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
0x8024200b: HandleSingleUpdate failed
2005-07-03 16:22:48 2504 978 Handler :::::::::
2005-07-03 16:22:48 2504 978 Handler :: END ::
Handler: Windows Patch Install
2005-07-03 16:22:48 2504 978 Handler :::::::::::::
2005-07-03 16:22:48 1176 310 Agent *********
2005-07-03 16:22:48 1176 310 Agent ** END **
Agent: Installing updates [CallerId = WindowsUpdate]
2005-07-03 16:22:48 1176 310 Agent *************
2005-07-03 16:22:48 1272 efc COMAPI >>-- RESUMED
-- COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:48 1272 efc COMAPI - Install
call complete (succeeded = 0, succeeded with errors = 0, failed = 1,
unaccounted = 0)
2005-07-03 16:22:48 1272 efc COMAPI - Reboot
required = Yes
2005-07-03 16:22:48 1272 efc COMAPI - WARNING:
Exit code = 0x00000000; Call error code = 0x80240022
2005-07-03 16:22:48 1272 efc COMAPI ---------
2005-07-03 16:22:48 1272 efc COMAPI -- END --
COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:48 1272 efc COMAPI -------------
2005-07-03 16:22:53 1176 310 Report REPORT EVENT:
{4C347538-48E0-40F2-A948-EF831467AAFD} 2005-07-03 16:22:48-0700
1 182 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
80070005 WindowsUpdate Failure Content Install Installation
Failure: Windows failed to install the following update with error
0x80070005: Microsoft Windows Installer 3.1.
2005-07-03 16:22:54 1272 454 COMAPI Installation
wizard (API) invoking RebootSystem
2005-07-03 16:22:54 1272 454 Misc WARNING: SUS
Client is rebooting system.
2005-07-03 16:23:01 1176 220 AU AU Restart
required....
2005-07-03 16:23:01 1176 868 AU ###########
AU: Initializing Automatic Updates ###########
2005-07-03 16:23:01 1176 868 AU # AU
disabled through User preference
2005-07-03 16:23:01 1176 868 AU # AU is
disabled, not initializing any handlers
2005-07-03 16:23:01 736 970 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:23:01 736 970 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2005-07-03 16:23:01 736 970 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:23:01 736 970 Shutdwn FATAL:
WUAutoUpdateAtShutdown failed, hr=8024A000
2005-07-03 16:23:04 1176 868 Service *********
2005-07-03 16:23:04 1176 868 Service ** END **
Service: Service exit [Exit code = 0x240001]
2005-07-03 16:23:04 1176 868 Service *************
2005-07-03 16:24:19 1172 868 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:24:19 1172 868 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2005-07-03 16:24:19 1172 868 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:24:19 1172 868 Service *************
2005-07-03 16:24:19 1172 868 Service ** START **
Service: Service startup
2005-07-03 16:24:19 1172 868 Service *********
2005-07-03 16:24:19 1172 868 Agent * WU client
version 5.8.0.2469
2005-07-03 16:24:19 1172 868 Agent *
SusClientId = 'cf7f85d5-cd8a-4d55-9c22-506a0377274e'
2005-07-03 16:24:19 1172 868 Agent * Base
directory: C:\WINDOWS\SoftwareDistribution
2005-07-03 16:24:19 1172 868 Agent * Access
type: No proxy
2005-07-03 16:24:19 1172 868 Agent * Network
state: Connected

Rick \Nutcase\ Rogers · Jul 4, 2005

Hi,

Updates from the Windows Update Web site are not installed and an "Error
0x80070005: Access is denied" error message is logged to the Windows
Update.log file
http://support.microsoft.com/?kbid=836926

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

JD said:
Rick
This is the part of the file beginning Updates to Install = 1

2005-07-03 16:22:13 1272 454 COMAPI - Updates to
install = 1
2005-07-03 16:22:13 1272 454 COMAPI <<-- SUBMITTED
-- COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:13 1176 310 Agent *************
2005-07-03 16:22:13 1176 310 Agent ** START **
Agent: Installing updates [CallerId = WindowsUpdate]
2005-07-03 16:22:13 1176 310 Agent *********
2005-07-03 16:22:13 1176 310 Agent * Updates to
install = 1
2005-07-03 16:22:13 1176 310 Agent * Title =
<NULL>
2005-07-03 16:22:13 1176 310 Agent * UpdateId
= {B166A6A9-398B-4C81-B8DB-2043CF0672A1}.103
2005-07-03 16:22:13 1176 310 Agent *
Bundles 1 updates:
2005-07-03 16:22:13 1176 310 Agent *
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2005-07-03 16:22:17 1176 4a8 Report REPORT EVENT:
{C17341A2-7BC1-4DC4-B256-239C4F1CA4D5} 2005-07-03 16:22:12-0700
1 162 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
0 WindowsUpdate Success Content Download Download
succeeded.
2005-07-03 16:22:20 1176 310 Handler Attempting to
create remote handler process as JOHNS\John in session 0
2005-07-03 16:22:20 1176 310 DnldMgr Preparing
update for install, updateId =
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102.
2005-07-03 16:22:20 2504 978 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:22:20 2504 978 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2005-07-03 16:22:20 2504 978 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:22:20 2504 978 Handler :::::::::::::
2005-07-03 16:22:20 2504 978 Handler :: START ::
Handler: Windows Patch Install
2005-07-03 16:22:20 2504 978 Handler :::::::::
2005-07-03 16:22:20 2504 978 Handler : Updates to
install = 1
2005-07-03 16:22:20 2504 978 Handler : Installing
update {F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2005-07-03 16:22:20 2504 d8c Handler Installing
with parameters=/norestart /quiet -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a779933f83b51a49a2c88838d.
2005-07-03 16:22:48 2504 d8c Handler Install
completed with 0x80070005.
2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
0x80070005: InstallOrUninstallThread failed
2005-07-03 16:22:48 2504 978 Handler : WARNING:
Install completed: result type = 0x0, installer error = True, error =
0x80070005, disabled until reboot = Yes, reboot required = No
2005-07-03 16:22:48 2504 978 Handler FATAL: UH:
0x8024200b: HandleSingleUpdate failed
2005-07-03 16:22:48 2504 978 Handler :::::::::
2005-07-03 16:22:48 2504 978 Handler :: END ::
Handler: Windows Patch Install
2005-07-03 16:22:48 2504 978 Handler :::::::::::::
2005-07-03 16:22:48 1176 310 Agent *********
2005-07-03 16:22:48 1176 310 Agent ** END **
Agent: Installing updates [CallerId = WindowsUpdate]
2005-07-03 16:22:48 1176 310 Agent *************
2005-07-03 16:22:48 1272 efc COMAPI >>-- RESUMED
-- COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:48 1272 efc COMAPI - Install
call complete (succeeded = 0, succeeded with errors = 0, failed = 1,
unaccounted = 0)
2005-07-03 16:22:48 1272 efc COMAPI - Reboot
required = Yes
2005-07-03 16:22:48 1272 efc COMAPI - WARNING:
Exit code = 0x00000000; Call error code = 0x80240022
2005-07-03 16:22:48 1272 efc COMAPI ---------
2005-07-03 16:22:48 1272 efc COMAPI -- END --
COMAPI: Install [ClientId = WindowsUpdate]
2005-07-03 16:22:48 1272 efc COMAPI -------------
2005-07-03 16:22:53 1176 310 Report REPORT EVENT:
{4C347538-48E0-40F2-A948-EF831467AAFD} 2005-07-03 16:22:48-0700
1 182 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103
80070005 WindowsUpdate Failure Content Install Installation
Failure: Windows failed to install the following update with error
0x80070005: Microsoft Windows Installer 3.1.
2005-07-03 16:22:54 1272 454 COMAPI Installation
wizard (API) invoking RebootSystem
2005-07-03 16:22:54 1272 454 Misc WARNING: SUS
Client is rebooting system.
2005-07-03 16:23:01 1176 220 AU AU Restart
required....
2005-07-03 16:23:01 1176 868 AU ###########
AU: Initializing Automatic Updates ###########
2005-07-03 16:23:01 1176 868 AU # AU
disabled through User preference
2005-07-03 16:23:01 1176 868 AU # AU is
disabled, not initializing any handlers
2005-07-03 16:23:01 736 970 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:23:01 736 970 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2005-07-03 16:23:01 736 970 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:23:01 736 970 Shutdwn FATAL:
WUAutoUpdateAtShutdown failed, hr=8024A000
2005-07-03 16:23:04 1176 868 Service *********
2005-07-03 16:23:04 1176 868 Service ** END **
Service: Service exit [Exit code = 0x240001]
2005-07-03 16:23:04 1176 868 Service *************
2005-07-03 16:24:19 1172 868 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0700) ===========
2005-07-03 16:24:19 1172 868 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2005-07-03 16:24:19 1172 868 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2005-07-03 16:24:19 1172 868 Service *************
2005-07-03 16:24:19 1172 868 Service ** START **
Service: Service startup
2005-07-03 16:24:19 1172 868 Service *********
2005-07-03 16:24:19 1172 868 Agent * WU client
version 5.8.0.2469
2005-07-03 16:24:19 1172 868 Agent *
SusClientId = 'cf7f85d5-cd8a-4d55-9c22-506a0377274e'
2005-07-03 16:24:19 1172 868 Agent * Base
directory: C:\WINDOWS\SoftwareDistribution
2005-07-03 16:24:19 1172 868 Agent * Access
type: No proxy
2005-07-03 16:24:19 1172 868 Agent * Network
state: Connected

Rick \"Nutcase\" Rogers said:

From my initial response:

"Click start/run, type %windir%/windowsupdate.log and click ok. Scroll to
the
bottom (most recent activity), see if you can find the event failure and
copy/paste that into a reply to this post."

Click to expand...

JD · Jul 4, 2005

Rick, once again you've made my day! Thanks.

I had bought a new, custom built, computer, and, for the first time
ever, had an OEM O/S installed. I was not aware they had not set
full permissions for me, the only user. I had to do Method 3 and
Method 4.

I missed the error code by re-booting after the failed install -
pressing stop would have shown it to me.
Many thanks for your help.

JD

Rick \Nutcase\ Rogers · Jul 5, 2005

Glad to have been of assistance.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

giodeluigi · Aug 2, 2005

Hi, I am new here.
I have the same thread problem here but I have WinXP sp2 in italian
language here...
Any difference in those reparing methods for that?
I still get the same error during the installing process.
Thanks for help,
Giò

Windows Installer 4.5, Stalled	1	Dec 13, 2009
Microsoft Windows Installer 3.1	3	Nov 8, 2007
Windows update installer 3.1 fails - 0x80070005	4	Mar 3, 2009
Microsoft Windows Installer 3.1	2	Nov 8, 2007
Windows XP .NET Framework 3.5 / Windows Installer	0	Feb 5, 2010
Windows Installer update problem	1	Oct 26, 2008
Installer problem	6	Feb 20, 2009
Windows Installer Problem	2	Jun 16, 2006

Windows Installer Update not installed

JD

Rick \Nutcase\ Rogers

Chuck

JD

JD

Rick \Nutcase\ Rogers

Chuck

JD

Rick \Nutcase\ Rogers

JD

JD

Rick \Nutcase\ Rogers

JD

Rick \Nutcase\ Rogers

giodeluigi

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