Windows Installer Update (KB893803-v2) Causing Problems

[Guest]

My OS is Windows XP Pro SP2 with all the latest patches.

Recently I needed to reload my OS and all of my supplemental software
programs.

ABBY FineReader v5.0 Sprint came bundled with two of my software products:
Dell AIO Printer A940 and Microtek ScanMaker 6100 Pro.

ABBY FineReader will not load with either of these programs.

The error I am getting is:
"Error 1722. There is a problem with this Windows Installer package. A
program run as part of the setup did not finish as expected. Contact your
support personnel or package vendor."

I have already checked Microsoft's website for any indication of problems
but had no luck.

When I checked my Windows Installation Package, I found something
interesting. The patch that is loaded on my system is KB893803V2 - Rel Date
05/12/05 The version that was on before I reloaded was KB893803-x86 - Rel
Date 04/11/05. Could that be my problem?

Thank you for your time -- ML

 

[Guest]

893803 is installer 3.1,however as each installer gets "installed" it's
behavior
changes in services.Try going to run,type:services.msc In msc scroll to
installer,
R.click,in properties,you'll find after 3.1 was installed it's now in
manual start,
change to auto,start service,close-out.

 

[Michael Stevens]

In

My OS is Windows XP Pro SP2 with all the latest patches.

Recently I needed to reload my OS and all of my supplemental software
programs.

ABBY FineReader v5.0 Sprint came bundled with two of my software
products: Dell AIO Printer A940 and Microtek ScanMaker 6100 Pro.

ABBY FineReader will not load with either of these programs.

The error I am getting is:
"Error 1722. There is a problem with this Windows Installer package.
A program run as part of the setup did not finish as expected.
Contact your support personnel or package vendor."

I have already checked Microsoft's website for any indication of
problems but had no luck.

When I checked my Windows Installation Package, I found something
interesting. The patch that is loaded on my system is KB893803V2 -
Rel Date 05/12/05 The version that was on before I reloaded was
KB893803-x86 - Rel Date 04/11/05. Could that be my problem?

Thank you for your time -- ML

You should be contacting Dell, not Microsoft. ABBY fine reader is not a
Microsoft product.
Check the Dell web site for updated drivers or log into their support KB.
--
Michael Stevens MS-MVP XP
(e-mail address removed)
http://www.michaelstevenstech.com
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