Windows installer starts unexpectedly to install MS Office

S

shirbakah

In Windows Explorer, when I make search or click on any folder in the right pane, Windows installer starts unexpectedly to install MS Office with FrontPage. The process is going on until an error message appears "Error 1311. Source file not found: D:\Office XP\Office1.cab. Verify that the file exists and that you can access it". When clicking on "cancel" installation starts again automatically. I copied all Office CD contents to the hard drive but didn't solve the problem. How can I get rid of this installation? Please help!
 
T

Torgeir Bakken \(MVP\)

shirbakah said:
In Windows Explorer, when I make search or click on any folder in
the right pane, Windows installer starts unexpectedly to install
MS Office with FrontPage. The process is going on until an error
message appears "Error 1311. Source file not found: D:\Office
XP\Office1.cab. Verify that the file exists and that you can
access it". When clicking on "cancel" installation starts again
automatically. I copied all Office CD contents to the hard drive
but didn't solve the problem. How can I get rid of this
installation? Please help!
Hi

Most likely it is Windows Installer doing an on-demand installation...

See "Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand installation?"
in the FAQ at

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

To access the Application Log in the Event viewer,
run the following command from Start/Run:

eventvwr.msc


If you are running Windows XP (or have access to a Windows XP computer,
you can copy MSIZAP.EXE over to your Win2k computer):

If a product code is listed there and this product is not really installed,
MSIZAP.EXE is maybe able to fix this issue, it is included as a utility in
the support tools installation package (on your WinXP CD) with some
additional
documentation included in suptools.chm (installed by suptools.msi).

It will remove all Windows Installer entries for a product key that you feed
it with.

Note that if MSIZAP.EXE is used incorrectly it can affect other applications
on the machine.

Based on the documentation in
http://msdn.microsoft.com/library/en-us/msi/setup/msizap_exe.asp

this is what you should run:

msizap T {product code}

an example:
msizap T {FFB37294-1155-17D3-A809-0250BAAFB1AB}


Alternatively, for a more user friendly interface to MSIZAP.EXE ,
take a look at this article:

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top