Windows installer failures and windows update issues

  • Thread starter Thread starter Jim
  • Start date Start date
J

Jim

Attempting to install java.com's JRE results in a flat out failure. Message
is "This installation package could not be opened. Verify that the package
exists and that you can access it, or contact the application vendor to
verify that this is a valid windows installer package." User is an
administrator. Windows is xp (media center), service pack 2.

Windows Update also fails with error code 0x80072EFD, which is a firewall or
network failure. The network is running just fine and the wirewall is set
to "easy." or low. Automatic update was set to off.

I found several services disabled such as "help and support", and "windows
installer."

I have no idea what is going on here. Any ideas?

Thanks,

Jim
 
Not enough information provided. Can't help with what you given. From start
menu open control panel, select performance and maintenance, select
adminstration tools, select event viewer, select application. Look for red
entry and select it. On that page below the up and down errors is a cut and
past icon , select that button and past either this newgroup entry or a new
newgroup entry so that we have something to work with.
 
larryfergy6 said:
Not enough information provided. Can't help with what you given. From
start
menu open control panel, select performance and maintenance, select
adminstration tools, select event viewer, select application. Look for
red
entry and select it. On that page below the up and down errors is a cut
and
past icon , select that button and past either this newgroup entry or a
new
newgroup entry so that we have something to work with.
Click to expand...

Unfortunately, there are no application or system event log entries for any
of this. Just a message from Windows installer that the package is invalid
and an error code from windows update.

I reinstalled windows installer 3.1 from the vendor's recovery CD-ROM to see
if WI was corrupted. Same problem. Vendor doesn't provide a "setup" CD,
just their recovery image CD. They also provide the ability to install
pre-canned fixes or reinstall components of the operating system. So I
can't simply do an XP "recovery" from the setup CD to reset the operating
system modules at the distribution level, followed by windows update to
reinstall all security patches. I would have to reformat the hard drive and
reload the vendor's original distribtuion image.

I believe that somebody "tuned" the system by deciding to turn off and
disable certain services as I found the "help and support" and "windows
installer" services disabled. I'm wondering is there are any other services
that windows needs to install packages or run windows update that are also
disabled. To the best of my knowledge, these two and their prerequesite
services are the only ones involved, but I could be wrong.

I've launched the java.com installer program on other computers and do not
see the problem, which proves that the package is not corrupted.

AV/Anti-spam/firewall/network security program is Trend Micro's PC-CILLIN,
which states that it is up-to-date. I would expect that a "security issue"
would cause a message to be issued, but no such message is issued from
PC-cillin.

I haven't run a rootkit detector program yet, but that's on my list of
things to do.

I have to admit, that I'm pretty well stumped with this one.

Any help or suggestions would be appreciated.

Thanks,

Jim
 
I was finally able to obtain an MSI failure event log entry,

I compared this. to a "reference" media center machine's list of services
and configured the target to look like that reference, especially to reverse
the "disabled" services. An attempt was made to run the install with the
same results. However, when running using "run as" with the administrator
account, several errors concerning access were developed, And a log entry
was created.

Note, the "owner account" is also a member of the administrator group, so
I'm unclear as to why the owner account fails to install the software..

Log entry:
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 5/23/2007
Time: 12:19:12 AM
User: xxxxx\Administrator
Computer: xxxxx
Description:
Product: Java(TM) SE Runtime Environment 6 Update 1 -- Installation failed.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 33 32 34 38 46 30 41 {3248F0A
0008: 38 2d 36 38 31 33 2d 31 8-6813-1
0010: 31 44 36 2d 41 37 37 42 1D6-A77B
0018: 2d 30 30 42 30 44 30 31 -00B0D01
0020: 36 30 30 31 30 7d 60010}

I'm still stumped....

Jim
 
Jim said:
I was finally able to obtain an MSI failure event log entry,

I compared this. to a "reference" media center machine's list of services
and configured the target to look like that reference, especially to reverse
the "disabled" services. An attempt was made to run the install with the
same results. However, when running using "run as" with the administrator
account, several errors concerning access were developed, And a log entry
was created.

Note, the "owner account" is also a member of the administrator group, so
I'm unclear as to why the owner account fails to install the software..

Log entry:
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 5/23/2007
Time: 12:19:12 AM
User: xxxxx\Administrator
Computer: xxxxx
Description:
Product: Java(TM) SE Runtime Environment 6 Update 1 -- Installation failed.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 33 32 34 38 46 30 41 {3248F0A
0008: 38 2d 36 38 31 33 2d 31 8-6813-1
0010: 31 44 36 2d 41 37 37 42 1D6-A77B
0018: 2d 30 30 42 30 44 30 31 -00B0D01
0020: 36 30 30 31 30 7d 60010}

I'm still stumped....

Jim
Click to expand...
I had a similar problem with XP about a year ago.
Subsequently found out that the original "Owner" account did
not properly register as a bonifide adminstrator account. I
had to create a whole new Admin account, then use that one
to remove the 'owner' account, recreating a new one as
standard user (or power user).
[NOTE: this will be required in VISTA]
 
Back
Top