Windows Installer constantly installs & configs Adobe Acrobat 7.0.


G

Guest

Recently, I have been getting a Windows Installer dialog box upon logging in,
and whenever I click on "My Documents" and other times it just constantly
reappears on its own and displays a message saying, "Preparing to Install....
Please wait while Windows configures Adobe Acrobat 7.0.7.... Gathering
required information" Even after I let it do it's thing and restart, the same
message repeatedly comes up every other minute. It's getting to be quite
annoying and I end up having to press cancel multiple times to bypass it.
Can someone please help?!?!?!?!?!? I'm running XP Prof. 2002, Service Pack 2.
 
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M

MrT

Hi:

Same problem previous thread.

Phil said:

I checked the log and have hundreds of MSIInstaller entries all ID 11728
saying:

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11728
Date: 04/12/2006
Time: 4:17:33 PM
User: N/A
Computer: WS1
Description:
Product: hp officejet 6100 series -- Configuration completed successfully.




One entry id 1001 says:

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 02/24/2006
Time: 6:33:04 PM
User: N/A
Computer: WS1
Description:
Detection of product '{00140409-78E1-11D2-B60F-006097C998E7}', feature
'TCWorks4Files' failed during request for component ''
 
G

Guest

Thank you, but I'm not quite sure what to do next... I downloaded the
DumpComponentList.zip file and got to the comps.txt file. It looks to be a
long log of some sort. What do I need to do next? Thanks for your help.
 
P

Phil Wilson

If you go back to that faq article, it shows that product code and component
guids are in the event log. If you search for those in the components text
file you'll find out what product is broken (probably Acrobat, but maybe
not) but more importantly the component's file name (or registry entry) that
keeps being repaired. The most likely issue is that something was installed
after Acrobat that broke an Acrobat file, so it keeps getting repaired. Or
perhaps a file or registry entry installed by Acrobat is getting removed for
some reason. The point of the list of component guids is to find which file
is broken.
 
G

Guest

Phil,

First, thank you very much for your time and help. I located the event id's
in the log you mentioned, they read as follows:

Event ID 1001: Detection of product
'{AC76BA86-1033-0000-7760-000000000002}', feature 'PDFMakerForIE' failed
during request for component ''

Event ID 1004: Detection of product
'{AC76BA86-1033-0000-7760-000000000002}', feature 'Distiller', component
'{2B05FFFE-3ACD-4FCB-A2A1-242F0F0812C6}' failed. The resource 'C:\Documents
and Settings\All Users\Documents\Adobe PDF\Startup\' does not exist.

Event ID: 11729 shows this message: Product: Adobe Acrobat 7.0 Professional
-- Configuration failed.

I do not have the Adobe CS2 install CDs to uninstall/reinstall. If there's
any further insight you might have to fix the issue, I'd appreciate it. I'm
going nuts clicking "Cancel" anywhere from 3-6 times whenever I launch any MS
Office apps, open Internet Explorer &/or open "My Computer / My Documents,"
among other things. If not, thank you very much for giving me the direction
to at least get to the root of the problem.

Best regards,

Brent




Phil Wilson said:
If you go back to that faq article, it shows that product code and component
guids are in the event log. If you search for those in the components text
file you'll find out what product is broken (probably Acrobat, but maybe
not) but more importantly the component's file name (or registry entry) that
keeps being repaired. The most likely issue is that something was installed
after Acrobat that broke an Acrobat file, so it keeps getting repaired. Or
perhaps a file or registry entry installed by Acrobat is getting removed for
some reason. The point of the list of component guids is to find which file
is broken.
--
Phil Wilson
[Microsoft MVP-Windows Installer]
Brentosaurus said:
Thank you, but I'm not quite sure what to do next... I downloaded the
DumpComponentList.zip file and got to the comps.txt file. It looks to be
a
long log of some sort. What do I need to do next? Thanks for your help.
 
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D

Dennis Bareis

Hi,

You'll have to monitor the file/folder to see what deletes it, not sure how easy that will be but
the "FileMon" tool from SysInternals may help.

After Installation does the file exist? If so type the office product or anything else you do
between installing the MSI and needing to repair...

Bye,
Dennis

Phil,

First, thank you very much for your time and help. I located the event id's
in the log you mentioned, they read as follows:

Event ID 1001: Detection of product
'{AC76BA86-1033-0000-7760-000000000002}', feature 'PDFMakerForIE' failed
during request for component ''

Event ID 1004: Detection of product
'{AC76BA86-1033-0000-7760-000000000002}', feature 'Distiller', component
'{2B05FFFE-3ACD-4FCB-A2A1-242F0F0812C6}' failed. The resource 'C:\Documents
and Settings\All Users\Documents\Adobe PDF\Startup\' does not exist.

Event ID: 11729 shows this message: Product: Adobe Acrobat 7.0 Professional
-- Configuration failed.

I do not have the Adobe CS2 install CDs to uninstall/reinstall. If there's
any further insight you might have to fix the issue, I'd appreciate it. I'm
going nuts clicking "Cancel" anywhere from 3-6 times whenever I launch any MS
Office apps, open Internet Explorer &/or open "My Computer / My Documents,"
among other things. If not, thank you very much for giving me the direction
to at least get to the root of the problem.

Best regards,

Brent
Dennis Bareis [MVP] ([email protected])
http://users.cyberone.com.au/dbareis/index.htm
Freeware Windows Installer creation tool (+ "ORCA automation"):
http://users.cyberone.com.au/dbareis/makemsi.htm
 
P

Phil Wilson

Can you see that folder 'C:\Documents and Settings\All
Users\Documents\Adobe PDF\Startup\ appearing and disappearing? I'm wondering
if it's really missing when the MSI starts repairing and is created by the
repair.
--
Phil Wilson [MVP Windows Installer]
----
Brentosaurus said:
Phil,

First, thank you very much for your time and help. I located the event
id's
in the log you mentioned, they read as follows:

Event ID 1001: Detection of product
'{AC76BA86-1033-0000-7760-000000000002}', feature 'PDFMakerForIE' failed
during request for component ''

Event ID 1004: Detection of product
'{AC76BA86-1033-0000-7760-000000000002}', feature 'Distiller', component
'{2B05FFFE-3ACD-4FCB-A2A1-242F0F0812C6}' failed. The resource
'C:\Documents
and Settings\All Users\Documents\Adobe PDF\Startup\' does not exist.

Event ID: 11729 shows this message: Product: Adobe Acrobat 7.0
Professional
-- Configuration failed.

I do not have the Adobe CS2 install CDs to uninstall/reinstall. If
there's
any further insight you might have to fix the issue, I'd appreciate it.
I'm
going nuts clicking "Cancel" anywhere from 3-6 times whenever I launch any
MS
Office apps, open Internet Explorer &/or open "My Computer / My
Documents,"
among other things. If not, thank you very much for giving me the
direction
to at least get to the root of the problem.

Best regards,

Brent




Phil Wilson said:
If you go back to that faq article, it shows that product code and
component
guids are in the event log. If you search for those in the components
text
file you'll find out what product is broken (probably Acrobat, but maybe
not) but more importantly the component's file name (or registry entry)
that
keeps being repaired. The most likely issue is that something was
installed
after Acrobat that broke an Acrobat file, so it keeps getting repaired.
Or
perhaps a file or registry entry installed by Acrobat is getting removed
for
some reason. The point of the list of component guids is to find which
file
is broken.
--
Phil Wilson
[Microsoft MVP-Windows Installer]
Brentosaurus said:
Thank you, but I'm not quite sure what to do next... I downloaded the
DumpComponentList.zip file and got to the comps.txt file. It looks to
be
a
long log of some sort. What do I need to do next? Thanks for your
help.



:

Hi:

Same problem previous thread.

Phil Wilson wrote:
See if this helps:
http://www.installsite.org/pages/en/msifaq/a/1037.htm

I checked the log and have hundreds of MSIInstaller entries all ID
11728
saying:

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11728
Date: 04/12/2006
Time: 4:17:33 PM
User: N/A
Computer: WS1
Description:
Product: hp officejet 6100 series -- Configuration completed
successfully.




One entry id 1001 says:

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 02/24/2006
Time: 6:33:04 PM
User: N/A
Computer: WS1
Description:
Detection of product '{00140409-78E1-11D2-B60F-006097C998E7}', feature
'TCWorks4Files' failed during request for component ''
 
M

mattypoppet

Hi,
I am getting exactly the same problem as Brentosaurus, even down to the
detail on the message:-
Event ID 1001: Detection of product
'{AC76BA86-1033-0000-7760-000000000002}', feature 'PDFMakerForIE'
failed
during request for component ''

Event ID 1004: Detection of product
'{AC76BA86-1033-0000-7760-000000000002}', feature 'Distiller',
component
'{2B05FFFE-3ACD-4FCB-A2A1-242F0F0812C6}' failed. The resource
'C:\Documents
and Settings\All Users\Documents\Adobe PDF\Startup\' does not exist.

Event ID: 11729 shows this message: Product: Adobe Acrobat 7.0
Professional
-- Configuration failed.

I DO have the Adobe CS2 discs, but even after re-installing I am still
getting the problem. Should I un-install CS2 completely, then try
re-installing?

Help!!!

Dave
 
D

DuncanLyon

Thanks for this tip.

I had exactly the same problem and after reviewing the Event log I
found it was because Acrobat was trying to access the folder
"C:\Documents and Settings\All Users\Documents\Adobe PDF\Startup\", but
-no- users were set up to access "C:\Documents and Settings\All
Users\Documents\" or below under Windows security.

I simply gave the Windows "Users" group Full Access to "C:\Documents
and Settings\All Users\Documents\" (using Windows Explorer) and all was
well again.

I'm not sure how access to the Documents folder was turned off -
perhaps Adobe did this during installation?

I hope this helps someone else.

Regards,


Duncan.
 
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Joined
Apr 9, 2009
Messages
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Thank you

I've been having excatly the same problems as above for the last week and going crazy!

Checked my event viewer and then used the fix above (changing the share settings on the documents folder) and all is well.

Thanks so much.
 
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