Windows Install won't load some files

[Terry Straehley]

I had an instance today where a client called because "Java doesn't
work". I found that they were missing the Java Virtual Machine which it
appears is part of the normal WinXP install.
They had bought the computer from someone else, who gave them a homemade
WindowsXP disk. We tried to download the Internet EXplorer SP1 install
to reinstall, we tried to reinstall windows from the supplied disk. When
it reported that the install terminated because some files (different
ones each time) were not installed correctly, they gave me permission to
go out and buy a legitimate copy which I did. I tried several more
installs, including making a new Windows folder and always some files
(again different ones) did not install properly.
I tried another good copy of WinXP with the same results.
At this point I am going to take the computer back to the client and
tell them to see the vendor as something (perhaps the hard disk) is
failing. It is a fairly new computer.

Does anyone have some other reason for failure to copy files from a
Windows XP install disk (three different disks, two different install
locations, multiple tries)?

 

[Kelly]

Hi Terry,

Depends what you are calling normal install. Which version was it?
Example: JVM is not included in the XP SP1a version.

To verify your version, go to Start/Run and type in: wjview

MS JVM Version 3809
http://tinyurl.com/fwvu

MS JVM Version 3810
http://tinyurl.com/fwty

Once 3809 is installed you can get the Update 3810 - 816093 or use the link
above: http://support.microsoft.com/?kbid=816093

If this is not the issue:
Go to Start/Run and type in: regsvr32 msjava.dll

As far as a homemade CD, then the error message probably applies here:

Error Message: The Product Key Used to Install Windows Is Invalid
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q326904&

How to Change the Product ID in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;321636

Why can't I download updates?
http://www.kellys-korner-xp.com/top10faqs.htm

And lastly, for the 'can't copy files', etc. this is usually due to the
CD-Rom being an older model (interfacing can resolve this) or that it was an
upgrade and in some cases, reinstalling the previous operating system then
upgrade, functions in its own way, quicker.

Also if the boot disk if used for an upgrade doesn't include smartdrive.

 

[Richard Urban]

Defective or marginal RAM! Have seen it dozens of times on various
computers. New, compatible RAM solved the problem!

--
Regards:

Richard Urban

aka Crusty (-: Old B@stard

 

[Bruce Chambers]

Greetings --

Problems copying files or corrupted files during the installation
of Win2K and/or WinXP are most often caused by defective or
sub-standard hardware; in order of likelihood, either RAM, the hard
drive, or the motherboard. On much less frequent occasions, a bad CD
or defective CD drive can also cause this.


Bruce Chambers

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[Terry Straehley]

Thanks for all the answers. However, in trying to update, the system is
now unusable due to the main file copy problem. The information about
the MVM not being supplied is good and I wish I had this information
yesterday before I went through this.

Your link to 321636 reports that that is not available anymore.

 

[Terry Straehley]

Greetings --

Problems copying files or corrupted files during the installation
of Win2K and/or WinXP are most often caused by defective or
sub-standard hardware; in order of likelihood, either RAM, the hard
drive, or the motherboard. On much less frequent occasions, a bad CD
or defective CD drive can also cause this.

Thanks to both Richard and Bruce. Bad memory really makes a lot of sense
in this case and actually another I observed and laid on a hard disk.
However in that case the HD diags showed errors.