John said:
I received an unexpected shutdown and subsequent 'This problem was caused
by Realtek RTL8168/8111 family PCI-E Gigabit Ethernet NIC (rtlh86 .sys).
The advice was to go to Windows Update to install latest drivers, which I
did, and it took a while.
I continue to get exactly the same shutdown error up to five times a day.
Any other steps I can take to resolve this matter that you can suggest
would be much appreciated.
You actually don't want to install drivers from Windows Update. Often they
are wrong or outdated. See below for general drivers information. If
updating the driver doesn't help, consider posting back and including
information about your computer per these links:
http://www.elephantboycomputers.com/page2.html#Usenet
http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question
Never get drivers from Windows Update. Get them from:
1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM computer
(HP, Dell, Sony, etc.).
Read the installation instructions on the website where you get the drivers.
To find out what hardware is in your computer:
1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific model
machine and look at the specs (you'll be there to get the drivers anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.
http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows
If you have installed drivers from Windows Update, you can roll them back:
Roll Back Troublesome Device Drivers in Windows Vista from the How-To Geek -
http://tinyurl.com/346lox
Malke
