Windows Explorer won't stop crashing :-(

[Guest]

Hi!

For reasons unknown to me in the past few days, Windows Explorer has started
crashing so often that I can't use it for what I'm trying to use it for.
First, it was highlighting files with the view in details mode showing
filename, size and dimensions. Before making this posting, it started
repeatedly doing the same thing with the view in filmstrip mode. Restarting
has no effect as does running Registry Mechanic, Registry Toolkit, Spybot,
AdAware and Symantec. What might be causing the problem and how can I fix it?

Thanx in advance

 

[Guest]

Just thought to show the error signature and tech data from the latest crash

AppName: explorer.exe AppVer: 6.0.2600.0 ModName: gdiplus.dll
ModVer: 5.1.3097.0 Offset: 001257b3=

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="549888" CHECKSUM="0x4F484D70"
BIN_FILE_VERSION="5.1.2600.0" BIN_PRODUCT_VERSION="5.1.2600.0"
PRODUCT_VERSION="5.1.2600.0" FILE_DESCRIPTION="Advanced Windows 32 Base API"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.0 (XPClient.010817-1148)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x8F9C5" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.0" UPTO_BIN_PRODUCT_VERSION="5.1.2600.0"
LINK_DATE="08/18/2001 05:33:02" UPTO_LINK_DATE="08/18/2001 05:33:02"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="241664" CHECKSUM="0x63C03AF9"
BIN_FILE_VERSION="5.1.2600.132" BIN_PRODUCT_VERSION="5.1.2600.132"
PRODUCT_VERSION="5.1.2600.132" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.132 (xpclnt_qfe.021108-2107)"
ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft
Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4A673" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.132" UPTO_BIN_PRODUCT_VERSION="5.1.2600.132"
LINK_DATE="03/30/2004 01:25:40" UPTO_LINK_DATE="03/30/2004 01:25:40"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="898048" CHECKSUM="0x7FB14F16"
BIN_FILE_VERSION="5.1.2600.153" BIN_PRODUCT_VERSION="5.1.2600.153"
PRODUCT_VERSION="5.1.2600.153" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.153 (xpclnt_qfe.021108-2107)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xDE822" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.153" UPTO_BIN_PRODUCT_VERSION="5.1.2600.153"
LINK_DATE="06/17/2004 17:55:23" UPTO_LINK_DATE="06/17/2004 17:55:23"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="651264" CHECKSUM="0xEA9C095"
BIN_FILE_VERSION="5.1.2600.114" BIN_PRODUCT_VERSION="5.1.2600.114"
PRODUCT_VERSION="5.1.2600.114" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.114 (xpclnt_qfe.021108-2107)"
ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA2397" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.114" UPTO_BIN_PRODUCT_VERSION="5.1.2600.114"
LINK_DATE="05/02/2003 18:03:00" UPTO_LINK_DATE="05/02/2003 18:03:00"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1105408" CHECKSUM="0x9E050449"
BIN_FILE_VERSION="5.1.2600.136" BIN_PRODUCT_VERSION="5.1.2600.136"
PRODUCT_VERSION="5.1.2600.136" FILE_DESCRIPTION="Microsoft OLE for Windows"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.136 (xpclnt_qfe.021108-2107)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x11DC8A" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.136" UPTO_BIN_PRODUCT_VERSION="5.1.2600.136"
LINK_DATE="03/06/2004 02:05:11" UPTO_LINK_DATE="03/06/2004 02:05:11"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="569344" CHECKSUM="0x33FCD4B1"
BIN_FILE_VERSION="3.50.5014.0" BIN_PRODUCT_VERSION="3.50.5014.0"
PRODUCT_VERSION="3.50.5014.0" FILE_DESCRIPTION="Microsoft OLE 3.50 for
Windows NT(TM) and Windows 95(TM) Operating Systems" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft OLE 3.50 for Windows NT(TM) and Windows
95(TM) Operating Systems" FILE_VERSION="3.50.5014.0"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
1993-1999." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9AC05"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.50.5014.0"
UPTO_BIN_PRODUCT_VERSION="3.50.5014.0" LINK_DATE="08/18/2001 05:33:04"
UPTO_LINK_DATE="08/18/2001 05:33:04" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8227840" CHECKSUM="0x597780C7"
BIN_FILE_VERSION="6.0.2750.166" BIN_PRODUCT_VERSION="6.0.2750.166"
PRODUCT_VERSION="6.00.2750.166" FILE_DESCRIPTION="Windows Shell Common Dll"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="6.00.2750.166 (xpclnt_qfe.040728-2019)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x7E27AC" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2750.166" UPTO_BIN_PRODUCT_VERSION="6.0.2750.166"
LINK_DATE="08/20/2004 21:41:39" UPTO_LINK_DATE="08/20/2004 21:41:39"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="528896" CHECKSUM="0xE0931A2B"
BIN_FILE_VERSION="5.1.2600.152" BIN_PRODUCT_VERSION="5.1.2600.152"
PRODUCT_VERSION="5.1.2600.152" FILE_DESCRIPTION="Windows XP USER API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.152 (xpclnt_qfe.021108-2107)"
ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x8DD73" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.152" UPTO_BIN_PRODUCT_VERSION="5.1.2600.152"
LINK_DATE="06/17/2004 17:55:23" UPTO_LINK_DATE="06/17/2004 17:55:23"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="WININET.DLL" SIZE="585216" CHECKSUM="0x6668671E"
BIN_FILE_VERSION="6.0.2737.800" BIN_PRODUCT_VERSION="6.0.2737.800"
PRODUCT_VERSION="6.00.2737.800" FILE_DESCRIPTION="Internet Extensions for
Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="6.00.2737.800"
ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x953E8" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2737.800" UPTO_BIN_PRODUCT_VERSION="6.0.2737.800"
LINK_DATE="01/08/2004 22:23:34" UPTO_LINK_DATE="01/08/2004 22:23:34"
VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM)
Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"
INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.
1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for
Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="gdiplus.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="GdiPlus.dll" SIZE="1700352" CHECKSUM="0xF53FA2A0"
BIN_FILE_VERSION="5.1.3097.0" BIN_PRODUCT_VERSION="5.1.3097.0"
PRODUCT_VERSION="5.1.3097.0" FILE_DESCRIPTION="Microsoft GDI+"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.3097.0 (xpclient.010817-1148)"
ORIGINAL_FILENAME="gdiplus" INTERNAL_NAME="gdiplus" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x1A47DE" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.3097.0" UPTO_BIN_PRODUCT_VERSION="5.1.3097.0"
LINK_DATE="08/18/2001 05:33:41" UPTO_LINK_DATE="08/18/2001 05:33:41"
VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

 

[Guest]

It may be a windows file corruption. In which case you're best off
performing a repair install if you have the operating system disc and the
windows key. If you have an HP or Dell you may want to contact their tech
support to run a repair install. Any way you should always try and backup
your information before trying a repair install.

How to Repair Install Windows X
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

How to find your windows key in a bootable Operating System
http://www.magicaljellybean.com/keyfinder.shtml

Good Luck,

Joe

Kemco IT Tech

 

[Rock]

Hi!

For reasons unknown to me in the past few days, Windows Explorer has
started
crashing so often that I can't use it for what I'm trying to use it for.
First, it was highlighting files with the view in details mode showing
filename, size and dimensions. Before making this posting, it started
repeatedly doing the same thing with the view in filmstrip mode.
Restarting
has no effect as does running Registry Mechanic, Registry Toolkit, Spybot,
AdAware and Symantec. What might be causing the problem and how can I fix
it?

Thanx in advance

Have you tried a system restore to before he problem started? The system is
clean off malware?

Is it only certain types of folders, or all folders? What changed from
before the problem started? Any software or hardware installs, updates from
Microsoft Update?

One option is to see if it's a shell extension causing the problems. See
this article:

Right-click is slow or weird behavior caused by context menu handlers
http://windowsxp.mvps.org/slowrightclick.htm

If that doesn't work then run sfc /scannow for Start | Run. Have the XP
installation CD handy.

Lastly you could try a repair install.
http://www.michaelstevenstech.com/XPrepairinstall.htm