=?Utf-8?B?bWlzczUwc3JldHJv?= said:
i've been trying to view a set of videos that i have downloaded and put into
the "my videos" folder in the "my documents" folder. i don't even get around
to opening any one of the videos when it gives me the "Windows Explorer has
encountered a problem and needs to close. We are sorry for the
inconvenience." message, and i either have to click "send error report" or
"don't send". this has become an extreme hassle, and all i want to do is view
my videos. if anyone can help me it'd be really appreciated; i don't want to
have to spend 35 bucks to even talk to someone.
If the problem appears to be limited to only folders with those videos
in it and you don't have the problem with Windows Explorer in other
folders, viewing the Recycle Bin still lets you select a single
file, Start->Search still lets your find a file, the Control Panel
still lets you select an item, other folder shortcuts still work,
right clicks on items in these don't crash it or take forever to
respond, etc. then you likely have a problem that has been described
recently where Windows Explorer "has issues" with video files. Go
to
www.google.com and into the Groups search and into Advanced
Search and use this group name along with Explorer and video and
maybe avi and things like that, limit the search to the last three
months. You should find a handful of folks with the same problem
and a few of them seeem to have found a solution.
If, on the other hand, all those other examples of Explorer don't
work either then you are one of 200 who have found this problem and
thus far there doesn't seem to be a solution. I just finished
another two hours of web chat with Microsoft support and we got to
the point where he concluded he didn't know enough to fix this and
escalated the problem. If you have this form of the problem I can
post my accumulated info on this problem and you can try each of
the things, but almost nobody finds that any one of them work. But
that is all the things people have claimed will fix it.
Something you could try in the mean time, irfanview is a small fast
free reliable viewer for almost any picture or video. Grab a copy
off the web and see if that will let you see the videos. Then you
can fight Explorer after you know the videos work.
