Windows Explorer crashes on launch and more, though not for all us

[Guest]

I have a problem which I have run out of ideas to solve. I am running XP
Home. For one account thigns work fine. For another account, Windows Exlorer
crashes exremely often. For example, when launching (keyboard shortcut) it
crashes. When opened (starting via My Computer) and file/folder deletion is
tried it crashes. I have tried giving the user admin privelages (whch
sometimes fixes certain things) but not this time. Another example, within
iexplorer, deletion of links is possible, but deletion of a folder crashes
iexplorer with a memory read error (address 0x00000000).

This has been going on for some time. I have XP SP 2 now, but the problem
existed before, and still exisits.

Please, ANY help would be appreciated.

 

[Gerry Cornell]

Try creating a new User Profile for yourself and see if the same
problems occur.

How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/default.aspx?scid=kb;en-us;811151


--


Hope this helps.

Gerry
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Stourport, Worcs, England
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[Guest]

I have tried creating new accounts (both limited and admin) with the same
crash behaviour of explorer, even before importing teh users personal files.
Here is the crash note :

AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: cnvshell.dll
ModVer: 6.3.6.0 Offset: 00004d60

Any more ideas?

Signed- a very frustrated local administrateur...

 

[Wesley Vogel]

cnvshell.dll is *not* an XP file.

See this page for more information on using ShellExView utility (see Method
2 in that page).
Right-click is slow or weird behavior caused by context menu handlers
http://windowsxp.mvps.org/slowrightclick.htm

Remove whatever is related to cnvshell.dll.

cnvshell.dll seems to be related to fcoder.
http://www.fcoder.com/

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Gerry Cornell]

BK

Well the cnvshell.dll file suggests you have a Dell Computer as it is a
Dell system file.

Look at the Error Report in Event Viewer. The Event ID: number, and the
source would be helpful.

Most reports on the errors mentioning cnvshell.dll concern right
clicking and I found nothing relating to your specific problem. Some
suggestions that it can be used by spyware so I recommend you run
several anti-spyware programmes and then HijackThis.

Download install and run Adaware with latest definitions. You need to
update the definition after installation and before running Adaware.
http://www.lavasoftusa.com/software/adaware/

Download, install and run HijackThis and post the HijackThis log to me
by direct email.
http://www.majorgeeks.com/download3155.html

You can send these logs to specialist forums for expert analysis e.g.
HijackThis forum here:
http://aumha.net/

You will need to register with Aumha to be able to post.

I would, however, be pleased to receive a copy of the log by email to
my address, which is given below removing dump
from the address.
(e-mail address removed)

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~

 

[Guest]

Thank you Wesley and Gerry. While both your responses soudned promising (and
much more than I had so far) "fcoder" rang a bell, as I recall installing
their imageconverter software. Second, this machine is not a Dell (though my
other one is). So, I decided to try first simply uninstalling the
imageconverter, and lo and behold... everything works fine now! I now recall
also that imageconverter added options into the right click window. Why this
caused such a variety of problems ("windows"-E shorcut, any folder deletion,
and more) is surprising (and somewhat disconcerting) I thank you both for
your help and my wife thanks you more...

Best regards.

 

[Wesley Vogel]

Why this caused such a variety of problems

("windows"-E shorcut, any folder deletion, and more) is surprising (and
somewhat disconcerting)

[[These problems are caused by a bad context menu handler. A context menu
handler is a shell extension handler that adds commands to an existing
context menu (Example: cut, copy, paste, print, Scan with Norton etc). A
poorly coded context menu handler may be causing any of the above
symptoms.]]
Right-click is slow or weird behavior caused by context menu handlers
http://windowsxp.mvps.org/slowrightclick.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In