Windows Defender Definitions problem

[Brian W]

I've got a security center warning that my Defender definitions are out of
date (version 1.15.2334.6, dated 5th March 2007). When I try to update the
definitions with Defender, I get an error that the program couldn't update
the defiinitions file (error code 0x80240029). Same problem if I try and
update through Security Center.

Windows Update is showing no updates available

 

[Guest]

Could be a corruption within Defender. Try uninstalling it and then
reinstalling it.

- John

 

[Brian W]

how do you go about uninstalling and re-installing Defender when it's built
into Vista?

 

[Guest]

I've been getting the same exact message for the last 2 days. I've called
Microsoft only to be told by Teresa that since Windows Defender came
pre-installed on my computer, I need to contact Toshiba for tech support OR
accept their help for $95. After speaking with 4 different people at Toshiba
trying 4 different "solutions", they directed me back to Microsoft, noting
that they do not have a solution from Microsoft to pass along to me. They
told me that I can access Microsoft tech support at no charge for 90 days
from the day purchased my computer. So, I called Microsoft & spoke with
Jean. She reiterated exactly what Teresa told me- they can only give me a
solution when I pay them $95 & she directed me back to Toshiba for free help
because Windows Defender was pre-installed on their computer. I'm not sure
why Jean thinks Toshiba can give me a solution to a problem that Toshiba's
needing Microsoft to give Toshiba a solution to. As you can imagine, I am
completely frustrated. I need help! Does anyone have an effective solution?

 

[Rick Rogers]

Hi Shelli,

Defender is installed with all Vista machines, it's part of the default
setup. With an OEM vendor, such as Toshiba, the agreement between them and
Microsoft is that the vendor is responsible for all support, and I do mean
*all*. Microsoft will only provide paid support, Toshiba alone can provide
free support. Call Toshiba back, if they refer you to Microsoft, ask them if
they are buying.

Did you, by chance, install OneCare? If so, know that this disables Windows
Defender and causes this error.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[Guest]

Fireplug1 here and in some versions of Windows Vista uninstalling the Windows
Defender is impossible...here is the fix for error code 0x80240029..simply
follow this link:
http://support.microsoft.com/default.aspx/kb/934562/en-us
It is oh so simple...

 

[Guest]

Fireplug1 here and here is the fix for error code 0x80240029:
http://support.microsoft.com/default.aspx/kb/934562/en-us
follow this link and find the KB article from support.microsoft,com
it is oh so simple to fix once you know how!