Windows cannot find

[Guest]

When my computer starts up it says Windows cannot find
C:\windows\inet20001\winlogon.exe and C:\windows\system32\kernels64.exe

What does that mean? It wont let me install my printer/fax/scanner or
anything, it takes forever to load my settings when I restart I dont know
what is going on, PLEASE SOMEONE HELP ME!!!!!

It also says Internal Error 2723 and RPC Server is unavailable, I hope
someone can help me......

 

[David H. Lipman]

From: "JoeyandNikki" <[email protected]>

| When my computer starts up it says Windows cannot find
| C:\windows\inet20001\winlogon.exe and C:\windows\system32\kernels64.exe
|
| What does that mean? It wont let me install my printer/fax/scanner or
| anything, it takes forever to load my settings when I restart I dont know
| what is going on, PLEASE SOMEONE HELP ME!!!!!
|
| It also says Internal Error 2723 and RPC Server is unavailable, I hope
| someone can help me......
|

kernels64.exe is a Trojan. Use the following tool to find that or anoy associated infectors
and hopefully fix the error.

Download MULTI_AV.EXE from the URL --
http://www.ik-cs.com/programs/virtools/Multi_AV.exe

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to allow it to download the needed AV vendor related files.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode.
This way all the components can be downloaded from each AV vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file. http://www.ik-cs.com/multi-av.htm


* * * Please report back your results * * *

 

[Guest]

Thanks Dave for your help. But when the comp starts up the winlogon.exe still
appears it cannot find. But our comp is working great.. Thanks again

 

[David H. Lipman]

From: "JoeyandNikki" <[email protected]>

| Thanks Dave for your help. But when the comp starts up the winlogon.exe still
| appears it cannot find. But our comp is working great.. Thanks again

I'm sorry, your answer is confusing. Yo said ...
"But when the comp starts up the winlogon.exe still appears it cannot find."
Can you please explain what you mean.

Are you still having a problem ?

 

[Guest]

Correct it says it still cannot find that file, but the computer seems to be
working OK. What does inet20001/winlogon.exe mean, do you have any idea?

 

[David H. Lipman]

From: "JoeyandNikki" <[email protected]>

| Correct it says it still cannot find that file, but the computer seems to be
| working OK. What does inet20001/winlogon.exe mean, do you have any idea?

It means you had malware.

Execute MSCONFIG.EXE. Find the StartUp tab.

Look for the line item that loads; inet20001\winlogon.exe and disable that line item then
reboot the PC.