Windows 2000 Quota Problem

[Martin D.]

Windows 2000 Server SP4 running Citrix Metaframe (Not running Active
Directory)

We enabled quotas on our server some time ago. As time goes by, we
are getting more and more entries that ready "Account Information
Unavailable". The "Status" column shows <OK> but I get a
<S-1-5-21-105000302-....> entry under "Logon Name". The "Amount Used"
column varies from 1K to 50MB depending on the account. When I try to
delete these accounts, I get the message "Files are consuming disk
space for 1 of the selected quota entries. These entries cannot be
deleted until the disk space is freed up." However, in the "List
files owned by:" box there are no files showing. All the users files
have already been removed from the server and their profile deleted.
I have disabled disk quotas but this changes nothing, I still can't
delete the accounts. There are also two accounts that still have the
domain name in the "In Folder" column, their full name in the "Name"
column, and <domain name>/<renamed user ID> in the "Logon Name"
cloumn. Both show an entry in the "Amount Used" column but return no
files when I try to delete the account. (We have not used Group
Policies in regards to quotas.)

I've been unable to find any posting on Google or Microsoft that
explain how to correct this problem. Can anyone explain how to delete
these accounts?

If I've not posted to the correct group or provided enough
information, please let me know. I need to resolve this.

Thanks
(e-mail address removed)

 

[Martin Provencal]

Windows 2000 Server SP4 running Citrix Metaframe (Not running Active
Directory)

We enabled quotas on our server some time ago. As time goes by, we
are getting more and more entries that ready "Account Information
Unavailable". The "Status" column shows <OK> but I get a
<S-1-5-21-105000302-....> entry under "Logon Name". The "Amount Used"
column varies from 1K to 50MB depending on the account. When I try to
delete these accounts, I get the message "Files are consuming disk
space for 1 of the selected quota entries. These entries cannot be
deleted until the disk space is freed up." However, in the "List
files owned by:" box there are no files showing. All the users files
have already been removed from the server and their profile deleted.
I have disabled disk quotas but this changes nothing, I still can't
delete the accounts. There are also two accounts that still have the
domain name in the "In Folder" column, their full name in the "Name"
column, and <domain name>/<renamed user ID> in the "Logon Name"
cloumn. Both show an entry in the "Amount Used" column but return no
files when I try to delete the account. (We have not used Group
Policies in regards to quotas.)

I've been unable to find any posting on Google or Microsoft that
explain how to correct this problem. Can anyone explain how to delete
these accounts?

If I've not posted to the correct group or provided enough
information, please let me know. I need to resolve this.

Thanks
(e-mail address removed)

Is there no one out there that has even a clue or suggestion?

 

[Doug Baker]

Hello,
I am having a similar problem, but I think I found a workaround. I have a
few abandoned/orphaned entries on a Dell NAS that is part of Active
Directory. There are about 7 items in the "Quota Entries" list with just a
SID, the account information is unavailable. Likely due to deleted accounts.

It seems that a quota entry will exist (and continue to exist) as long as
there's a SID attached to the security for the file/directory, or just the
ownership.

In my case I had attempted to delete a quota entry. This launches a search
for all files that are owned by the particular account. The first run found
a bunch. I took ownership (i.e. the domain admin) of the files, figuring it
would be fine to delete. Not the case - I got the same situation as you,
where it wouldn't delete the quota entry but showed an empty list.

Apparently a quota entry is valid if there is an account or SID attached to
either a security element or ownership of the file. So far (I've just
started going through this) I noticed that the item at fault was the
ownership of a folder.

So I used subinacl (the latest one
http://www.microsoft.com/downloads/...56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en
or http://tinyurl.com/rvfq if that link didn't work) to search and replace
the problematic ownership. First I just did a search:

subinacl /subdirectories *.*
/findsid=S-1-2-34-123456789-123456789-123456789-1234 > sid1.txt
(obviously put in a valid sid when you run it)

Maybe you're lucky and the file(s) or folder(s) are in one place, and you
can replace the SID.
subinacl /subdirectories "e:\problem folder"
/findsid=S-1-2-34-123456789-123456789-123456789-1234 /owner=domain\admin

You can add a /testmode to that to make sure it will work before doing any
changes. And you might have to tweak the folder specifier (add a \*.* if you
have files to change as well as a parent folder) on a second run of
subinacl.

Whew, after all that I was able to delete the quota entry.

good luck!
Doug

 

[Doug Baker]

On further research (in the last few minutes!) it might be just as easy to
use the /cleandeletedsidsfrom parameter. This will search for all deleted
sids and remove them.

Do a subinacl /help/full and see that paramater.. enjoy!
Doug