Window Update Fails to Install KB38979

[George]

Window's Update has repeatedly (4 times so far) failed to install
KB938979. I observed the installation and notice something unusual.
As normal, the computer restarts to apply the patch and displays
message "Applying Updates" during startup. However, it then reboots
and displays the message again. It completes the second startup.
Checking the Windows Update History shows that the update has failed
with an 8007002 error.

The trouble shooting step for an 8007002 error is to delete the
temporary update files that Windows uses to identify updates which are
located in C:/Windows/ SoftwareDistribution/ DataStore and then try
the update again. I did this and it still fails.

For now, I hid the KB938979 update so that it doesn't keep trying to
install. My computer (home build with Vista Home Premium) is running
fine. Does anyone have any comments or suggestions? Is anyone else
having this problem?

George

 

[Ronnie Vernon MVP]

George

You might want to post this message in the microsoft.public.windowsupdate
newsgroup. The experts there will be aware of problems with the current
batch of updates.

 

[George]

Thanks! I do so.

George

George

You might want to post this message in the microsoft.public.windowsupdate
newsgroup. The experts there will be aware of problems with the current
batch of updates.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User









- Show quoted text -

 

[George]

Before I posted in the microsoft.public.windowsupdate newsgroup, I
searched it. I found the thread below in which someone had a
workaround to get KB938979 to install. It worked for me!

http://groups.google.com/group/micr...e2?lnk=gst&q=aglozier&rnum=1#8cd595b125ff1ce2

George

 

[Ronnie Vernon MVP]

George

Great, glad that helped.