win2ksp4 - cannot stop/start services, install/uninstall software,use Internet Explorer

J

Jim

Hi,

Following a restart to attempt to clear an "offline" tape drive in
Backup Exec I now find that if I try to install/uninstall/reinstall
programs (I tried to uninstall Backup Exec) the installer doesn't
respond, eventually timing out; Internet Explorer doesn't work, just a
blank page (Firefox does work, and I can ping internal external sites
and IP addresses) and if I try to stop or start any service via the
services control panel that stops responding as well. Also terminal
services clients get a non response if they try an "open with" context
menu choice although that works fine via a LAN connection.

Help!!
(Thanks:)
 
D

Dave Patrick

Check Event Viewer for errors.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi,
|
| Following a restart to attempt to clear an "offline" tape drive in
| Backup Exec I now find that if I try to install/uninstall/reinstall
| programs (I tried to uninstall Backup Exec) the installer doesn't
| respond, eventually timing out; Internet Explorer doesn't work, just a
| blank page (Firefox does work, and I can ping internal external sites
| and IP addresses) and if I try to stop or start any service via the
| services control panel that stops responding as well. Also terminal
| services clients get a non response if they try an "open with" context
| menu choice although that works fine via a LAN connection.
|
| Help!!
| (Thanks:)
 
J

Jim

OK, I did a clean restart and right at the beginning of the system log
in the event viewer was "The server 1BE1F766-5536-11D1-B726-00C04FB926AF
did not register with DCOM within the required timeout". That's the only
error apart from the RSM not being able to configure my tape drive. I
suspect it has to do with the fact that I hadn't restarted my server
since applying the latest patches/updates, but of course now I can't
uninstall or reinstall anything. Google has 2,670 hits for that CLSID
but I haven't found the helpful one yet... any suggestions?
 
J

Jim

Uninstalled APC in a terminal server session (thank goodness it doesn't
use MS Installer!). When I logged in at the console my 3 minute delay
was gone. Restarted and away went the nightmare - even my tape drives
came back online. Thanks to all for the work on this, now just need to
figure out how to monitor the expiration date of all security
certificates...
 
J

Jim

Thanks for all your help on this. See the posts below for what was
(crazily) causing the problem - expired Java security certificate in APC
Powerchute software.
 
D

Dave Patrick

Yes I've been following with interest. That is pretty wild. Glad to hear the
problem is resolved. Thanks to Mark and George for popping into this thread.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Thanks for all your help on this. See the posts below for what was
| (crazily) causing the problem - expired Java security certificate in APC
| Powerchute software.
 
G

GORAFAN

Thanks for all posted in this group.

Have absolutely the same problem, logged support job with MS and had
issues until... last night. Now I am very relieved.

Just to add couple of points. Problem could be resolved by just
modifying registry keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
START value changed to 4 (disabled)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
START value changed to 4 (disabled)

And reboot the server.

In Sevices Controller Agent was showing status as "Starting..."

Thanks and good luck to everybody

George
 
G

GORAFAN

Thanks for all posted in this group.

Have absolutely the same problem, logged support job with MS and had
issues until... last night. Now I am very relieved.

Just to add couple of points. Problem could be resolved by just
modifying registry keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
START value changed to 4 (disabled)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
START value changed to 4 (disabled)

And reboot the server.

In Sevices Controller Agent was showing status as "Starting..."

Thanks and good luck to everybody

George
 
G

Guest

Had the same sort of issue. This fixed the problem. Thanks to everyone who
posted to this.

Bill Roth

GORAFAN said:
Thanks for all posted in this group.

Have absolutely the same problem, logged support job with MS and had
issues until... last night. Now I am very relieved.

Just to add couple of points. Problem could be resolved by just
modifying registry keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
START value changed to 4 (disabled)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
START value changed to 4 (disabled)

And reboot the server.

In Sevices Controller Agent was showing status as "Starting..."

Thanks and good luck to everybody

George


Dave said:
Yes I've been following with interest. That is pretty wild. Glad to hear the
problem is resolved. Thanks to Mark and George for popping into this thread.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Thanks for all your help on this. See the posts below for what was
| (crazily) causing the problem - expired Java security certificate in APC
| Powerchute software.
Click to expand...
Click to expand...
 
G

Guest

Thanks everyone! I solved my problem! Well, I thought it was the problem of
Norton Antivirus since I had an old version 7.5. So I removed it and tried to
reinstall that, but then noticed that Windows Installer not working anymore.
Even after I uninstalled APC Powerchute, still had problem with Windows
Installer. Then I found Q319624 and I used method 1 which solved my problem.
Here is the URL:

http://support.microsoft.com/kb/319624

Gary
 
G

Guest

George,

This post saved my bacon yesterday - after working the weekend on one of our
primary systems we couldn't believe it all came down to this. Thanks.

rob...

GORAFAN said:
Thanks for all posted in this group.

Have absolutely the same problem, logged support job with MS and had
issues until... last night. Now I am very relieved.

Just to add couple of points. Problem could be resolved by just
modifying registry keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
START value changed to 4 (disabled)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
START value changed to 4 (disabled)

And reboot the server.

In Sevices Controller Agent was showing status as "Starting..."

Thanks and good luck to everybody

George


Dave said:
Yes I've been following with interest. That is pretty wild. Glad to hear the
problem is resolved. Thanks to Mark and George for popping into this thread.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Thanks for all your help on this. See the posts below for what was
| (crazily) causing the problem - expired Java security certificate in APC
| Powerchute software.
Click to expand...
Click to expand...
 
G

Guest

1.000.000.000.000 Tanks

Have the same problem and it has solve with the APC Powerchute software
Uninstall.

Is good to have you all sharing Problems/Solutions.

Portugal tanks you. :)
 
G

Guest

Thanks everyone! I had nightmare in 2 big networks. And all this for some
crazy certificate!
 
D

Dave Patrick

Glad you were able to find it and that it helped.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|
| Greetings from the USA-
| We just found an issue relating to this and would like to thank
| everyone for the information. It saved me hours of beating my head
| against the wall ;)
|
| Thanks again!
|
|
| --
| sparkyputerguy
| ------------------------------------------------------------------------
| sparkyputerguy's Profile:
http://forums.techarena.in/member.php?userid=8435
| View this thread: http://forums.techarena.in/showthread.php?t=335413
| Visit - http://www.techarena.in | http://forums.techarena.in |
http://gallery.techarena.in
|
 
G

Guest

All of this information has helped me solve the exact same problem on one of
our servers as well. You all have saved us time, money and a big headache.
God bless the newsgroups!
--
Marcy Holton
Systems Administrator

There is a very fine line between "hobby" and "mental illness."
-Dave Barry
 
G

Guest

Hi, I just wanted to say that I was thrilled to read what turned out to be my
same exact problem for the last two weeks. You guys are lifesavers and I am
most grateful. Thank you.

Julia :)
 

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