Win2K Sysprep: laptop keyboard issue...

Discussion in 'Microsoft Windows 2000 Deployment' started by Ed, Dec 1, 2003.

  1. Ed

    Ed Guest

    I've created a new base image for Sysprep that works one
    every desktop within my company. Because our company
    spans a couple of time zones we have a prompt to
    the 'tech' to enter the correct timezone when the plug and
    play portion of the sysprep process is complete. This is
    where the trouble starts. Testing on all our laptops, the
    keyboard and mouse are non-responsive, which means we
    cannot finish the sysprep process. I have older images
    that work fine, but do not encompass as many hardware
    models.

    Has anyone come across this? And how did you resolve it?
     
    Ed, Dec 1, 2003
    #1
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  2. While there are not a lot of details available in your post, it's hard to
    hazard a guess.

    What kind of laptops are you experiencing this problem on?

    How did you create your base image? Slipstreamed installation? of what OS?

    What drivers are you including in your OemPnPDriversPath?

    Are you using the -pnp switch?

    Since your older images don't have this problem, I'm inclined to believe
    it's something special you've done in this particular base image build.
    --
    --
    Daniel Chang
    Server Setup Team

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    "Ed" <> wrote in message
    news:025e01c3b853$b9c52fd0$...
    : I've created a new base image for Sysprep that works one
    : every desktop within my company. Because our company
    : spans a couple of time zones we have a prompt to
    : the 'tech' to enter the correct timezone when the plug and
    : play portion of the sysprep process is complete. This is
    : where the trouble starts. Testing on all our laptops, the
    : keyboard and mouse are non-responsive, which means we
    : cannot finish the sysprep process. I have older images
    : that work fine, but do not encompass as many hardware
    : models.
    :
    : Has anyone come across this? And how did you resolve it?
     
    Daniel Chang [MSFT], Dec 21, 2003
    #2
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  3. Ed

    Ed Guest

    Laptops:
    Toshiba 40XX, 42XX, 43XX, 46XX, 6000 & 6100, IBM R32, T30,
    R50 & T41 series' are all experiencing this issue. I have
    zero laptops that seem to work, but I have over 15 desktop
    units that work perfect from this sysprep image.

    Creation:
    Standard installation with no drivers except what Window
    2000 w/SP 3 built in provides. The base hardware used for
    the creation of the base image is an NEC Direction SP
    8350. I've attempted to add SP4 to the base image to see
    if this affects the build with no change to the end result.

    Sysprep:
    I am using the identical 'sysprep' structure and files
    that I use with the older base image. Drivers, folder
    content and sysprep.inf have not changed. Using the
    default sysprep.bat with the -pnp command.

    I've attempted to build the base image several different
    times attempting to leave out or possibly add things to
    the process and nothing seems to resolve this issue. I
    really find it strange that a desktop will build 100%
    correct with this troubled image, but the second I try to
    build a laptop I loose the keyboard and mouse during the
    mini-setup process. This prevents me from saving the
    settings and rebooting the system to get to the Windows
    GUI. Since we have locations across time zones we have to
    prompt for the time zone during the mini-setup process to
    allow other apps to run correctly once the Windows GUI is
    loaded...


    I've also attempted to search the knowledgebase and forums
    to find similar issues, the only ones I've found are
    related to USB or the enhanced keyboards after the Windows
    2000 GUI has been loaded and running. At this point I
    can't get that far because the mini-setup of sysprep
    doesn't detect the mouse and/or keyboard.
     
    Ed, Dec 29, 2003
    #3
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