Win2k Pro Explorer Crashes

[Murray]

The following applies to all seven of our workstations:

We recently began utilizing the "comments" and "subject"
columns in the right hand pane in windows explorer quite
frequently throughout the day. In the beginning when we
entered text into these fields we had no problem labeling
three or four files before explorer would crash and we
would have to start the program again. As time went by we
are lucky if we can label one file before explorer
crashes. Many times just restarting explorer does not
work, it takes a complete shut down, normally, or with
ctrl+alt+del if necessary. This is very annoying as we
utilize these fields very frequently. We utilize a very
reliable "hardware" firewall, which is integrated with our
Mcafee anti-virus software. Mcafee is updated at the very
least, once per week. I have done a scan for viruses on
all stations and none are found. All workstations are
regularly updated with the latest "fixes" & service packs
from the Windows Update website.

I have seen numerous posts about explorer crashing with as
many different scenarios as there are postings, but none
of them have described our scenario.

Any suggestions would be greatly appreciated.

 

[Louis]

I also have a similar problem and have copied a part of
the drwatson log file hoping it will help.
Note the Fault -> line!

function: RemoveHooks
020b169d 8b85dcfeffff mov eax,[ebp+0xfffffedc]
ss:00e7ed90=00e7f2a0
020b16a3 f7400c03100000 test dword ptr [eax+0xc],0x1003
ds:00bb15da=????????
020b16aa 0f8505000000 jne RemoveHooks+0x551
(020b16b5)
020b16b0 e914080000 jmp RemoveHooks+0xd65
(020b1ec9)
020b16b5 8b85dcfeffff mov eax,[ebp+0xfffffedc]
ss:00e7ed90=00e7f2a0
020b16bb 8b4030 mov eax,[eax+0x30]
ds:00bb15da=????????
020b16be 83c020 add eax,0x20
020b16c1 8985e4feffff mov [ebp+0xfffffee4],eax
ss:00e7ed98=000d4008
020b16c7 8b85e4feffff mov eax,[ebp+0xfffffee4]
ss:00e7ed98=000d4008
020b16cd 33c9 xor ecx,ecx

FAULT ->020b16cf 8a08 mov cl,
[eax] ds:000d4008=??

020b16d1 83f919 cmp ecx,0x19
020b16d4 0f841e000000 je RemoveHooks+0x594
(020b16f8)
020b16da 8b85dcfeffff mov eax,[ebp+0xfffffedc]
ss:00e7ed90=00e7f2a0
020b16e0 8b4030 mov eax,[eax+0x30]
ds:00bb15da=????????
020b16e3 8b402c mov eax,[eax+0x2c]
ds:00bb15da=????????
020b16e6 8985f4feffff mov [ebp+0xfffffef4],eax
ss:00e7eda8=00e7edf4
020b16ec 8b85f4feffff mov eax,[ebp+0xfffffef4]
ss:00e7eda8=00e7edf4
020b16f2 8985e4feffff mov [ebp+0xfffffee4],eax
ss:00e7ed98=000d4008
020b16f8 6a06 push 0x6
020b16fa 8b85e4feffff mov eax,[ebp+0xfffffee4]
ss:00e7ed98=000d4008
020b1700 50 push eax

Louis.