win2k hangs - opening or saving files

%

% =joe %

Help. I'm having an issue where programs are hanging
(notepad,illustrator,photoshop etc) when I try to open/save a file.
When checking task manager, the opening/closing process hangs for a
few seconds then it responds. I use TrendMicro Office Scan.

See HijackThis log below...

Thanks in advance

Logfile of HijackThis v1.97.7
Scan saved at 12:50:52 PM, on 11/17/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\inetsrv\inetinfo.exe
C:\Program Files\Trend Micro\OfficeScan Client\ofcdog.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\WINNT\system32\ctfmon.exe
C:\WINNT\system32\notepad.exe
C:\WINNT\System32\cisvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINNT\System32\cidaemon.exe
C:\WINNT\system32\mmc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Documents and Settings\jweiss\My
Documents\MyDownloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.aspin.com/home/tutorial/database
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
N3 - Netscape 7: user_pref("browser.startup.homepage",
"www.google.com"); (C:\Documents and Settings\jweiss\Application
Data\Mozilla\Profiles\default\ji6rc23e.slt\prefs.j s)
N3 - Netscape 7: user_pref("browser.search.defaultengine",
"engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csea
rchplugins%5CSBWeb_01.src"); (C:\Documents and
Settings\jweiss\Application
Data\Mozilla\Profiles\default\ji6rc23e.slt\prefs.j s)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Adobe Acrobat
6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} -
C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend
Micro\OfficeScan Client\pccntmon.exe"
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O8 - Extra context menu item: &Google Search - res://c:\program
files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program
files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page -
res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open Client to monitor &1 -
C:\WINNT\web\AOpenClient.htm
O8 - Extra context menu item: Open Client to monitor &2 -
C:\WINNT\web\AOpenClient.htm
O8 - Extra context menu item: Similar Pages - res://c:\program
files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English -
res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: AIM (HKLM)
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) -
http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office
Template and Media Control) -
http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX
Control) - http://download.macromedia.com/pub/...director/sw.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update
Installation Engine) -
http://office.microsoft.com/officeu...ontent/opuc.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
http://software-dl.real.com/24ef853...ip/RdxIE601.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP
Client Control (redist)) - http://trbsolutions.com/data/msrdp.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture
Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
http://v4.windowsupdate.microsoft.c...7901.2598611111
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) -
http://www.microsoft.com/security/controls/SassCln.CAB
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/M...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) -
http://messenger.zone.msn.com/binar...ro.cab31267.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash
Object) - http://fpdownload.macromedia.com/ge...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = mydomain.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = mydomain.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = mydomain.com

Thanks
 
?

?Farley

It's probably a drive mapping issue. See below:

"Lanwench [MVP - Exchange]"
That's what login scripts are for. Are you on a domain? If not, just use a
batch file on your desktop to map the drives and run it manually.

net use x: \\server\share /persistent:no

etc.


It's always going to check to see if all the drives/shares are available.

Like I said, don't use permanent drive mappings - use a login script on your
domain if you have a domain, or fake it with your own batch file if you
don't.
Click to expand...

% =joe % said:
Help. I'm having an issue where programs are hanging
(notepad,illustrator,photoshop etc) when I try to open/save a file.
When checking task manager, the opening/closing process hangs for a
few seconds then it responds. I use TrendMicro Office Scan.

See HijackThis log below...

Thanks in advance

Logfile of HijackThis v1.97.7
Scan saved at 12:50:52 PM, on 11/17/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\inetsrv\inetinfo.exe
C:\Program Files\Trend Micro\OfficeScan Client\ofcdog.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\WINNT\system32\ctfmon.exe
C:\WINNT\system32\notepad.exe
C:\WINNT\System32\cisvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINNT\System32\cidaemon.exe
C:\WINNT\system32\mmc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Documents and Settings\jweiss\My
Documents\MyDownloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.aspin.com/home/tutorial/database
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
N3 - Netscape 7: user_pref("browser.startup.homepage",
"www.google.com"); (C:\Documents and Settings\jweiss\Application
Data\Mozilla\Profiles\default\ji6rc23e.slt\prefs.j s)
N3 - Netscape 7: user_pref("browser.search.defaultengine",
"engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csea
rchplugins%5CSBWeb_01.src"); (C:\Documents and
Settings\jweiss\Application
Data\Mozilla\Profiles\default\ji6rc23e.slt\prefs.j s)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Adobe Acrobat
6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} -
C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend
Micro\OfficeScan Client\pccntmon.exe"
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O8 - Extra context menu item: &Google Search - res://c:\program
files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program
files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page -
res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open Client to monitor &1 -
C:\WINNT\web\AOpenClient.htm
O8 - Extra context menu item: Open Client to monitor &2 -
C:\WINNT\web\AOpenClient.htm
O8 - Extra context menu item: Similar Pages - res://c:\program
files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English -
res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: AIM (HKLM)
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) -
http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office
Template and Media Control) -
http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX
Control) - http://download.macromedia.com/pub/...director/sw.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update
Installation Engine) -
http://office.microsoft.com/officeu...ontent/opuc.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
http://software-dl.real.com/24ef853...ip/RdxIE601.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP
Client Control (redist)) - http://trbsolutions.com/data/msrdp.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture
Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
http://v4.windowsupdate.microsoft.c...7901.2598611111
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) -
http://www.microsoft.com/security/controls/SassCln.CAB
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/M...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) -
http://messenger.zone.msn.com/binar...ro.cab31267.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash
Object) - http://fpdownload.macromedia.com/ge...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = mydomain.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = mydomain.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = mydomain.com

Thanks
Click to expand...
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Win2000 won't update or install drivers 4
rundll32.exe - Bad Image - Please Help! 1
CWS Hijacker *** Need Help. Log posted.. 0
Regedit, mscongig, paste option not working 1
yield sign/wheelchair virus--please help 8
At a loss with W2K, can I be helped? 1
Trojan.win32.agent.em 7
IE redirection problem 2

Top