Will not start

[WEB]

When Windows Movie Maker starts up I receive the following error message and
have to shut it down;

Windows Movie Maker has encountered a problem and needs to close. We are
sorry for the inconvenience.

If you were in the middle of something, the information you were working on
might be lost.

Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Windows
Movie Maker. We will treat this report as confidential and anonymous.

It has a Debug option but when I click on the debug it just shuts down the
program.

Thanks for your help

 

[PapaJohn]

check my site's Problem Solving > Crashes and Hangs page

 

[Joe >]

Mr. PapaJohn,
I used the RegCure, per your suggested website with no luck.
....the site said: "RegCure scans your PC for Windows Movie Maker errors and
promptly removes them. This free download is 100% guaranteed."...
The free download version did not do the job. A message po pup said need to
buy the full version. I spent $29.95 for the full version of RegCure, it did
not resolve my problem either.
Would you help to get my money back. I could not talk to any person except
the support website with assigned TicketID: CJV-264252 & XNG-855177 and no
answer.
Thanks and regards.

...........................

 

[PapaJohn]

Hi Joe,

RegCure is something I don't refer to on my Problem Solving > Crashes and
Hangs website page... I don't refer to it on any of my other pages also, and
don't have it in my personal notes.

I make it a practice not to encourage anyone to tweak or use anything that
changes their registry.

What I don't have any control over are the Google ads on the page. If you
responded to an ad on my website, I can only assume you used a link embeded
by Google.

If I do a Google search for 'RegCure' the first sponsered link is to
www.RegCure.com. Maybe you can ask Google for some help getting a refund.

If you think it'll help, I'll forward your post to Google.

 

[Joe >]

Greetings PapaJohn,
Thanks for a quick response. If you would, please forward my post to Google,
I think it will help for getting my refund.
Meanwhile, I am worrying about registry stability on my PC. I ran RegCure
several times and it keeps report more registry keys needed to be clean.
Any advice to protect my registry?
Many thanks, / Joe…

 

[PapaJohn]

Hi Joe,

Looks like Google doesn't provide a phone number or email address. The
closest I get to being able to post something is a peer forum similar to
this newsgroup... where there's already on ongoing discussion with those
dissatisfied with RegCure and someone who seems to be representing the
company. I did some more searching and the closest I could get to some
specific guidance is this post with an email address, maybe the one you
already used...

=======================================================================

I am sorry to hear that you are experiencing difficulty with RegCure.

We never hesitate to provide a refund within 60 days of purchase. To request
a refund, or perhaps some assistance from our highly skilled technical
support team, please send an email to (e-mail address removed) and someone from
our team will be delighted to assist you.

Kindest Regards
Laura
Paretologic Liaison

=======================================================================

If I was in your position, I'd have paid by credit card and, by requesting
your refund from RegCure within 60 days, and also writing to your credit
card company to file a complaint about not getting a prompt response, you
would be credited by your credit card company.... who would collect a lot
easier from RegCure than you can.

I've read lots of posts that go both ways when it comes to registry cleaning
software. Being cautious, I avoid them. Others who I respect and are less
cautious use them and say good things. Unfortunately, most of us are not
that skilled about understanding and managing things in the registry, so
it's a situation where an average to skilled computer user can cause more
harm than do good by using such software. The software is probably OK but
only in the hands of those who really know what's going on in the
registry.... and they really don't need the software.

Good or not, if the company offers you full satisfaction or your money back,
it's time to get it back or chalk it up as a learning experience....
uninstall the software to avoid alarmist messages about things that are
probably OK, and use other methods of keeping your computer tuned up.