Will Not Connect to the Internet via a router

[Guest]

It's a Windows Vista Home Premium 32 bit OS on an HP a1730n, 3070 MB, AMD
Athlon 64 X2 5000+ @ 2.6 Ghz. The original setup (this all worked perfectly)
was three desktop one laptop systems only the HP is Vista the others are XP.
The LAN is operational via a DLInk Giagbit switch and the DSL modem is also
connected via the DLink gigabit switch. Then I added a router, connected one
port of the router to the gigabit switch, the WAN port of the router to the
DSL. Every body was happy any system was able to get to the Internet and
when Vista woke up from sleep mode the internet connection on the HP system
worked perfectly.

THEN I installed VPC2005 and Virtual Machine support including the
networking option. This was about a month and a half ago. Since that time
my system will not access the Internet via a router. Tried a new router, no
dice! I have since un-installed VPC2005, still cannot connect to the
internet via a router! It's been soooo long ago since this happened that
there is not an old enough restore point to go back to. If I revert to the
setup used prior to adding the router, all is well.

I am positive that there is some little bit to change somewhere that will
fix this problem. I have spent hours reading discussion boards, I have tried
setting up from scratchmany times, still no go! any suggestions?

Windy George

 

[Guest]

It's a Windows Vista Home Premium 32 bit OS on an HP a1730n, 3070 MB, AMD
Athlon 64 X2 5000+ @ 2.6 Ghz. The original setup (this all worked perfectly)
was three desktop one laptop systems only the HP is Vista the others are XP.
The LAN is operational via a DLInk Giagbit switch and the DSL modem is also
connected via the DLink gigabit switch. Then I added a router, connected one
port of the router to the gigabit switch, the WAN port of the router to the
DSL. Every body was happy any system was able to get to the Internet and
when Vista woke up from sleep mode the internet connection on the HP system
worked perfectly.

THEN I installed VPC2005 and Virtual Machine support including the
networking option. This was about a month and a half ago. Since that time
my system will not access the Internet via a router. Tried a new router, no
dice! I have since un-installed VPC2005, still cannot connect to the
internet via a router! It's been soooo long ago since this happened that
there is not an old enough restore point to go back to. If I revert to the
setup used prior to adding the router, all is well.

I am positive that there is some little bit to change somewhere that will
fix this problem. I have spent hours reading discussion boards, I have tried
setting up from scratchmany times, still no go! any suggestions?

Windy George

Just a bit more information please. What setup did you use before adding the
router? Are your other machines still able to access the internet through
your current setup - if so, your router is probably working OK. Try
connecting via a port that you know is working. Do you connect via Ethernet
(wired) or via wireless? Try disconnecting the other machines to see if that
clears things up - there may be a conflict. Are you able to access your
routers setup page from your browser? Have you tried to diagnose and repair
your network? If you share files between your machines, can you see them? Try
installing and uninstalling VPC2005 and associated programs again - this can
sometimes help if for some reason it fails to uninstall correctly. In some
cases, you may need to uninstall parts of a program separately using the
uninstall programs link in the control panel even though they installed in
one go. Finally, you could try rolling back the network driver to see if that
works.

 

[Lang Murphy]

It's a Windows Vista Home Premium 32 bit OS on an HP a1730n, 3070 MB, AMD
Athlon 64 X2 5000+ @ 2.6 Ghz. The original setup (this all worked
perfectly)
was three desktop one laptop systems only the HP is Vista the others are
XP.
The LAN is operational via a DLInk Giagbit switch and the DSL modem is
also
connected via the DLink gigabit switch. Then I added a router, connected
one
port of the router to the gigabit switch, the WAN port of the router to
the
DSL. Every body was happy any system was able to get to the Internet and
when Vista woke up from sleep mode the internet connection on the HP
system
worked perfectly.

THEN I installed VPC2005 and Virtual Machine support including the
networking option. This was about a month and a half ago. Since that
time
my system will not access the Internet via a router. Tried a new router,
no
dice! I have since un-installed VPC2005, still cannot connect to the
internet via a router! It's been soooo long ago since this happened that
there is not an old enough restore point to go back to. If I revert to
the
setup used prior to adding the router, all is well.

I am positive that there is some little bit to change somewhere that will
fix this problem. I have spent hours reading discussion boards, I have
tried
setting up from scratchmany times, still no go! any suggestions?

Windy George

Since you tried uninstalling VPC... do you have a restore point to which you
can revert?

Lang

 

[Guest]

Just a bit more information please. What setup did you use before adding the
router? Are your other machines still able to access the internet through
your current setup - if so, your router is probably working OK. Try
connecting via a port that you know is working. Do you connect via Ethernet
(wired) or via wireless? Try disconnecting the other machines to see if that
clears things up - there may be a conflict. Are you able to access your
routers setup page from your browser? Have you tried to diagnose and repair
your network? If you share files between your machines, can you see them? Try
installing and uninstalling VPC2005 and associated programs again - this can
sometimes help if for some reason it fails to uninstall correctly. In some
cases, you may need to uninstall parts of a program separately using the
uninstall programs link in the control panel even though they installed in
one go. Finally, you could try rolling back the network driver to see if that
works.

Hi Dwarf:

Thanks for the reply. Yes, I am able to talk to the router, to confirm that
it is connected to configure it and so on. No the other systems on the LAN
will also NOT connect via the router. WE are able to view and share files
over the LAN. Interesting point, we are away from home for a few days and I
am using the laptop. I had a devil of a time getting the laptop to
communicate over the wireless connection at this hotel. It is OK now but I
had to trash all of my network/internet setups to get it going. It will be
interesting to see if it will talk via the router when I return home, I wil
let you know how it goes.
George

 

[Guest]

Since you tried uninstalling VPC... do you have a restore point to which you
can revert?

Lang

Hi Lang:

There is no longer a restore point old enough to use that will get me back
to before I first installed VPC2005 and Virtual Machine services. I'd do
that in a flash!!!
George

 

[Guest]

Hi Dwarf:

Thanks for the reply. Yes, I am able to talk to the router, to confirm that
it is connected to configure it and so on. No the other systems on the LAN
will also NOT connect via the router. WE are able to view and share files
over the LAN. Interesting point, we are away from home for a few days and I
am using the laptop. I had a devil of a time getting the laptop to
communicate over the wireless connection at this hotel. It is OK now but I
had to trash all of my network/internet setups to get it going. It will be
interesting to see if it will talk via the router when I return home, I wil
let you know how it goes.
George

Hi George,

Thanks for the reply. Seeing that you can access files over LAN through your
router probably means that your networking is OK. What you need to do is to
eliminate problems down the line. To do this, connect your machines directly
to the DSL modem one at a time and see if you are able to get on line. If
not, then you might need to run your setup disc which came with the modem to
reset its configuration data - if posssible save this configuration data to a
file and name it 'DSL Config Data' (note that only some DSL modems have this
facility - see the instruction manual for yours). If this works OK then move
down the line and connect via your DLink gigabit switch. If this doesn't work
then restore its configuration file as described above and save this, if
possible, to a file and name it 'DLink Config Data'. When you have got this
working, then it is time to move on to your router. If you fail to get a
connection from your router but are able to get a connection from your DLink
gigabit switch then it is quite likely that the configuration files in your
router have become corrupted. To restore them follow the instructions in the
manual that came with your router. Save this data to a file and name it
'Router Config Data1'. Note that the procedure to restore functionality to
your router will probably be done from one machine and when you connect your
other machines to it you might need to modify this data - if so save this
data to another file with the name 'Router Config Data2'. Note that when you
have the configuration files it is usually much quicker to restore from these
rather than from the setup discs. As such, I reccomend that you backup the
configuration files to a USB stick and put it somewhere safe in case you need
it again. Before doing all this, however, you might like to try swapping
cables over just in case a fault has developed with one or more of your
cables. This is probably unusual, but it can happen and if it happened at the
same time that you installed VPC2005 then it can lead you to the wrong
conclusion in blaming VPC2005 when in fact the problem was with one of the
cables.
Finally, your point about using the wireless connection at the hotel might
be down to the make of wireless card in your laptop - some work better with
their own kind, others refuse to work and others work but at a reduced speed.
It is always better to connect via a wired connection if possible, but if not
you will just have to accept this aspect of wireless technology.
Dwarf

 

[Lang Murphy]

Hi Lang:

There is no longer a restore point old enough to use that will get me back
to before I first installed VPC2005 and Virtual Machine services. I'd do
that in a flash!!!
George

Ah, well... coulda, woulda, shoulda...

Lang