Why doesn't a sound play when I receive a new message?

[Ken A. Dienne]

Hi:

For the first couple of days, I got my usual sound notification when I
received a new email message, but now - nothing. I checked my alerts
configuration in Vista, and it turns out that my alert for a new message is
definitely enabled. My other desktop sounds work fine, and my speakers work
have no issues, and my volume is way up. Is there something I need to do in
Outlook itself to get my sound notification back?

Thanks!

Ken

 

[Ben M. Schorr, MVP]

What version of Outlook are you using?

Did you check Tools | Options | E-mail Options | Advanced E-mail Options |
Play a Sound...

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm

 

[Ken A. Dienne]

2007 ...

What version of Outlook are you using?

Did you check Tools | Options | E-mail Options | Advanced E-mail Options |
Play a Sound...

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.htm

 

[Ken A. Dienne]

Yes, I checked that - 'play sound' is indeed enabled ...

 

[Brian Tillman]

Yes, I checked that - 'play sound' is indeed enabled ...

if one of these might help:
http://support.microsoft.com/kb/190304
http://groups.google.com/group/microsoft.public.outlook.general/msg/736531e6045257f1

 

[Ken A. Dienne]

Thanks, Brian! The first one worked!

Ken

if one of these might help:
http://support.microsoft.com/kb/190304
http://groups.google.com/group/microsoft.public.outlook.general/msg/736531e6045257f1

 

[Brian Tillman]

Thanks, Brian! The first one worked!

Great. Thanks for reporting back.

 

[Ken A. Dienne]

I spoke too soon, Brian! The notification sound works sometimes - but not
others. As far as I can tell, it works when I'm in Outlook and I manually hit
'send and receive', but it doesn't work when I launch Outlook and the program
automatically checks for and downloads messages. I'm stumped on this. Any
ideas?

Thanks!

Ken

 

[Brian Tillman]

I spoke too soon, Brian! The notification sound works sometimes -
but not others. As far as I can tell, it works when I'm in Outlook
and I manually hit 'send and receive', but it doesn't work when I
launch Outlook and the program automatically checks for and downloads
messages. I'm stumped on this. Any ideas?

I don't know of any condition that would elicit the behavior you describe.
Sorry. Perhaps someone else will have an idea.