Why does the "Tools" option in Outlook disappear

[Guest]

The "Tools" option in MS Outlook keeps disappearing and the Help options to
get it back do not work. It reappears at irregular intervals and then
disappears again.

What do I have to do to get it to be permanent?

I am running Windows XP and MS Office 2003 Professional

 

[Guest]

Try renaming your outcmd.dat file to outcmd.old while Outlook is closed.
Outlook will rebuild the default toolbars the next time you open it. If your
changes to the toolbars "stick" after doing this, then you know it was the
outcmd.dat file causing the problem. Make sure to make a backup of the new
outcmd.dat file so you can restore it if you ever run into the same problem
again.

Note: Since you're using Windows XP, you'll need to search in hidden
folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

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