Why does Outlook keep asking me for my password each time I send/.

[Guest]

Everytime I log on to my OUTLOOK email, it asks me for my password. I have
selected save password option in every possible area of the program, but each
time the password disappears from the files and I have to retype in the
passwords for all the email addresses I have directed to my OUTLOOK...this is
time consuming and frustrating!!!! Please help soon. Thank you!!!

 

[Roady [MVP]]

Version of Outlook?
Version of Windows?
Type of mail account(s)?

 

[Guest]

Hi Roady...thank you for trying to come to the rescue..

Outlook 2002
Windows: Vista (just got it)
Type of mail account: sorry, am a rookie...and not too computer savvy...not
sure I know what you're asking - if it helps to know, I am popping email from
other accounts all to my OUTLOOK inbox

Version of Outlook?
Version of Windows?
Type of mail account(s)?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Everytime I log on to my OUTLOOK email, it asks me for my password. I have
selected save password option in every possible area of the program, but
each
time the password disappears from the files and I have to retype in the
passwords for all the email addresses I have directed to my OUTLOOK...this
is
time consuming and frustrating!!!! Please help soon. Thank you!!!

 

[Milly Staples [MVP - Outlook]]

A known issue with Outlook 2002 on Windows Vista. Windows registry lacks the ability to store the key (protected password storage) that Outlook 2002 requires for storing passwords. Therefore you will be asked for your password each and every time you open Outlook. Either upgrade to 2003 or 2007 or get used to putting in your password when you open Outlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Kristina asked:

| Hi Roady...thank you for trying to come to the rescue..
|
| Outlook 2002
| Windows: Vista (just got it)
| Type of mail account: sorry, am a rookie...and not too computer
| savvy...not sure I know what you're asking - if it helps to know, I
| am popping email from other accounts all to my OUTLOOK inbox
|
|
| "Roady [MVP]" wrote:
|
|| Version of Outlook?
|| Version of Windows?
|| Type of mail account(s)?
||
|| --
|| Robert Sparnaaij [MVP-Outlook]
|| Coauthor, Configuring Microsoft Outlook 2003
|| http://www.howto-outlook.com/
|| Outlook FAQ, HowTo, Downloads, Add-Ins and more
||
|| -----
|| ||| Everytime I log on to my OUTLOOK email, it asks me for my password.
||| I have selected save password option in every possible area of the
||| program, but each
||| time the password disappears from the files and I have to retype in
||| the passwords for all the email addresses I have directed to my
||| OUTLOOK...this is
||| time consuming and frustrating!!!! Please help soon. Thank you!!!

 

[Cal Marder]

Your reply Milly is not entirely correct; I have Office XP (2003) installed
and the same pop ups are happening to me as well. I'm using VISTA Home
Premium. My only resort was to use Web Mail and forget about Outlook.

A known issue with Outlook 2002 on Windows Vista. Windows registry lacks
the ability to store the key (protected password storage) that Outlook 2002
requires for storing passwords. Therefore you will be asked for your
password each and every time you open Outlook. Either upgrade to 2003 or
2007 or get used to putting in your password when you open Outlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Kristina asked:

| Hi Roady...thank you for trying to come to the rescue..
|
| Outlook 2002
| Windows: Vista (just got it)
| Type of mail account: sorry, am a rookie...and not too computer
| savvy...not sure I know what you're asking - if it helps to know, I
| am popping email from other accounts all to my OUTLOOK inbox
|
|
| "Roady [MVP]" wrote:
|
|| Version of Outlook?
|| Version of Windows?
|| Type of mail account(s)?
||
|| --
|| Robert Sparnaaij [MVP-Outlook]
|| Coauthor, Configuring Microsoft Outlook 2003
|| http://www.howto-outlook.com/
|| Outlook FAQ, HowTo, Downloads, Add-Ins and more
||
|| -----
|| ||| Everytime I log on to my OUTLOOK email, it asks me for my password.
||| I have selected save password option in every possible area of the
||| program, but each
||| time the password disappears from the files and I have to retype in
||| the passwords for all the email addresses I have directed to my
||| OUTLOOK...this is
||| time consuming and frustrating!!!! Please help soon. Thank you!!!

 

[Milly Staples [MVP - Outlook]]

Office XP is Outlook 2002, not 2003. Check your facts before contradicting someone.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Cal Marder asked:

| Your reply Milly is not entirely correct; I have Office XP (2003)
| installed and the same pop ups are happening to me as well. I'm using
| VISTA Home Premium. My only resort was to use Web Mail and forget
| about Outlook.
|
| | A known issue with Outlook 2002 on Windows Vista. Windows registry
| lacks the ability to store the key (protected password storage) that
| Outlook 2002 requires for storing passwords. Therefore you will be
| asked for your password each and every time you open Outlook. Either
| upgrade to 2003 or 2007 or get used to putting in your password when
| you open Outlook.
|
|
|| Hi Roady...thank you for trying to come to the rescue..
||
|| Outlook 2002
|| Windows: Vista (just got it)
|| Type of mail account: sorry, am a rookie...and not too computer
|| savvy...not sure I know what you're asking - if it helps to know, I
|| am popping email from other accounts all to my OUTLOOK inbox
||
||
|| "Roady [MVP]" wrote:
||
||| Version of Outlook?
||| Version of Windows?
||| Type of mail account(s)?
|||
||| --
||| Robert Sparnaaij [MVP-Outlook]
||| Coauthor, Configuring Microsoft Outlook 2003
||| http://www.howto-outlook.com/
||| Outlook FAQ, HowTo, Downloads, Add-Ins and more
|||
||| -----
||| |||| Everytime I log on to my OUTLOOK email, it asks me for my password.
|||| I have selected save password option in every possible area of the
|||| program, but each
|||| time the password disappears from the files and I have to retype in
|||| the passwords for all the email addresses I have directed to my
|||| OUTLOOK...this is
|||| time consuming and frustrating!!!! Please help soon. Thank you!!!

 

[Guest]

Milly Staples - is this going to be fixed or is upgrading the only solution?
Thank YOu In advance.....

 

[Guest]

Thanks, Milly. I appreciate the time you took to answer. Have a great day.

 

[Milly Staples [MVP - Outlook]]

Outlook 2002 (and Office XP) are both out of mainstream support so nothing except for security fixes will be provided. Upgrading to 2003 or 2007 (preferred) is the only long term solution.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Mike asked:

| Milly Staples - is this going to be fixed or is upgrading the only
| solution? Thank YOu In advance.....
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Office XP is Outlook 2002, not 2003. Check your facts before
|| contradicting someone.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
||
|| After furious head scratching, Cal Marder asked:
||
||| Your reply Milly is not entirely correct; I have Office XP (2003)
||| installed and the same pop ups are happening to me as well. I'm
||| using VISTA Home Premium. My only resort was to use Web Mail and
||| forget about Outlook.
|||
||| ||| A known issue with Outlook 2002 on Windows Vista. Windows registry
||| lacks the ability to store the key (protected password storage) that
||| Outlook 2002 requires for storing passwords. Therefore you will be
||| asked for your password each and every time you open Outlook.
||| Either upgrade to 2003 or 2007 or get used to putting in your
||| password when you open Outlook.
|||
|||
|||| Hi Roady...thank you for trying to come to the rescue..
||||
|||| Outlook 2002
|||| Windows: Vista (just got it)
|||| Type of mail account: sorry, am a rookie...and not too computer
|||| savvy...not sure I know what you're asking - if it helps to know, I
|||| am popping email from other accounts all to my OUTLOOK inbox
||||
||||
|||| "Roady [MVP]" wrote:
||||
||||| Version of Outlook?
||||| Version of Windows?
||||| Type of mail account(s)?
|||||
||||| --
||||| Robert Sparnaaij [MVP-Outlook]
||||| Coauthor, Configuring Microsoft Outlook 2003
||||| http://www.howto-outlook.com/
||||| Outlook FAQ, HowTo, Downloads, Add-Ins and more
|||||
||||| -----
||||| |||||| Everytime I log on to my OUTLOOK email, it asks me for my
|||||| password. I have selected save password option in every possible
|||||| area of the program, but each
|||||| time the password disappears from the files and I have to retype
|||||| in the passwords for all the email addresses I have directed to
|||||| my OUTLOOK...this is
|||||| time consuming and frustrating!!!! Please help soon. Thank you!!!

 

[Guest]

I have the same problem even after upgrading to Outlook 2003 from 2000. Also
using Vista home premium. Tried adding new account and changing permissions
in the registary as some others recommend all to no avail - let me know if
you find a fix.

 

[Guest]

Milly,

I have been searching for an answer for the constant requesting of passwords
in Outlook and also in Hotmail. I never had this issue before. I have a
brand new PC, with factory installed Vista Ultimate and Office 2007 with
Outlook 2007. So the solution that you suggest, to upgrade to Office 2007 ,
is not valid. It continually asks for a password in Outlook and Hotmail.

Does anyone have a solution??
--
John G

Outlook 2002 (and Office XP) are both out of mainstream support so nothing except for security fixes will be provided. Upgrading to 2003 or 2007 (preferred) is the only long term solution.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Mike asked:

| Milly Staples - is this going to be fixed or is upgrading the only
| solution? Thank YOu In advance.....
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Office XP is Outlook 2002, not 2003. Check your facts before
|| contradicting someone.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
||
|| After furious head scratching, Cal Marder asked:
||
||| Your reply Milly is not entirely correct; I have Office XP (2003)
||| installed and the same pop ups are happening to me as well. I'm
||| using VISTA Home Premium. My only resort was to use Web Mail and
||| forget about Outlook.
|||
||| ||| A known issue with Outlook 2002 on Windows Vista. Windows registry
||| lacks the ability to store the key (protected password storage) that
||| Outlook 2002 requires for storing passwords. Therefore you will be
||| asked for your password each and every time you open Outlook.
||| Either upgrade to 2003 or 2007 or get used to putting in your
||| password when you open Outlook.
|||
|||
|||| Hi Roady...thank you for trying to come to the rescue..
||||
|||| Outlook 2002
|||| Windows: Vista (just got it)
|||| Type of mail account: sorry, am a rookie...and not too computer
|||| savvy...not sure I know what you're asking - if it helps to know, I
|||| am popping email from other accounts all to my OUTLOOK inbox
||||
||||
|||| "Roady [MVP]" wrote:
||||
||||| Version of Outlook?
||||| Version of Windows?
||||| Type of mail account(s)?
|||||
||||| --
||||| Robert Sparnaaij [MVP-Outlook]
||||| Coauthor, Configuring Microsoft Outlook 2003
||||| http://www.howto-outlook.com/
||||| Outlook FAQ, HowTo, Downloads, Add-Ins and more
|||||
||||| -----
||||| |||||| Everytime I log on to my OUTLOOK email, it asks me for my
|||||| password. I have selected save password option in every possible
|||||| area of the program, but each
|||||| time the password disappears from the files and I have to retype
|||||| in the passwords for all the email addresses I have directed to
|||||| my OUTLOOK...this is
|||||| time consuming and frustrating!!!! Please help soon. Thank you!!!

 

[Milly Staples [MVP - Outlook]]

The post was not an answer to you. If you have an issue, post a new thread.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John G asked:

| Milly,
|
| I have been searching for an answer for the constant requesting of
| passwords in Outlook and also in Hotmail. I never had this issue
| before. I have a brand new PC, with factory installed Vista Ultimate
| and Office 2007 with Outlook 2007. So the solution that you suggest,
| to upgrade to Office 2007 , is not valid. It continually asks for a
| password in Outlook and Hotmail.
|
| Does anyone have a solution??
|
|| Outlook 2002 (and Office XP) are both out of mainstream support so
|| nothing except for security fixes will be provided. Upgrading to
|| 2003 or 2007 (preferred) is the only long term solution.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
||
|| After furious head scratching, Mike asked:
||
||| Milly Staples - is this going to be fixed or is upgrading the only
||| solution? Thank YOu In advance.....
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Office XP is Outlook 2002, not 2003. Check your facts before
|||| contradicting someone.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
||||
|||| After furious head scratching, Cal Marder asked:
||||
||||| Your reply Milly is not entirely correct; I have Office XP (2003)
||||| installed and the same pop ups are happening to me as well. I'm
||||| using VISTA Home Premium. My only resort was to use Web Mail and
||||| forget about Outlook.
|||||
||||| ||||| A known issue with Outlook 2002 on Windows Vista. Windows
||||| registry lacks the ability to store the key (protected password
||||| storage) that Outlook 2002 requires for storing passwords.
||||| Therefore you will be asked for your password each and every time
||||| you open Outlook. Either upgrade to 2003 or 2007 or get used to
||||| putting in your password when you open Outlook.
|||||
|||||
|||||| Hi Roady...thank you for trying to come to the rescue..
||||||
|||||| Outlook 2002
|||||| Windows: Vista (just got it)
|||||| Type of mail account: sorry, am a rookie...and not too computer
|||||| savvy...not sure I know what you're asking - if it helps to
|||||| know, I am popping email from other accounts all to my OUTLOOK
|||||| inbox
||||||
||||||
|||||| "Roady [MVP]" wrote:
||||||
||||||| Version of Outlook?
||||||| Version of Windows?
||||||| Type of mail account(s)?
|||||||
||||||| --
||||||| Robert Sparnaaij [MVP-Outlook]
||||||| Coauthor, Configuring Microsoft Outlook 2003
||||||| http://www.howto-outlook.com/
||||||| Outlook FAQ, HowTo, Downloads, Add-Ins and more
|||||||
||||||| -----
||||||| |||||||| Everytime I log on to my OUTLOOK email, it asks me for my
|||||||| password. I have selected save password option in every
|||||||| possible area of the program, but each
|||||||| time the password disappears from the files and I have to
|||||||| retype in the passwords for all the email addresses I have
|||||||| directed to my OUTLOOK...this is
|||||||| time consuming and frustrating!!!! Please help soon. Thank
|||||||| you!!!

 

[Guest]

Oops!
Sorry about that, maybe I'll get a correct answer from someone.
--
John G

The post was not an answer to you. If you have an issue, post a new thread.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John G asked:

| Milly,
|
| I have been searching for an answer for the constant requesting of
| passwords in Outlook and also in Hotmail. I never had this issue
| before. I have a brand new PC, with factory installed Vista Ultimate
| and Office 2007 with Outlook 2007. So the solution that you suggest,
| to upgrade to Office 2007 , is not valid. It continually asks for a
| password in Outlook and Hotmail.
|
| Does anyone have a solution??
|
|| Outlook 2002 (and Office XP) are both out of mainstream support so
|| nothing except for security fixes will be provided. Upgrading to
|| 2003 or 2007 (preferred) is the only long term solution.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
||
|| After furious head scratching, Mike asked:
||
||| Milly Staples - is this going to be fixed or is upgrading the only
||| solution? Thank YOu In advance.....
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Office XP is Outlook 2002, not 2003. Check your facts before
|||| contradicting someone.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
||||
|||| After furious head scratching, Cal Marder asked:
||||
||||| Your reply Milly is not entirely correct; I have Office XP (2003)
||||| installed and the same pop ups are happening to me as well. I'm
||||| using VISTA Home Premium. My only resort was to use Web Mail and
||||| forget about Outlook.
|||||
||||| ||||| A known issue with Outlook 2002 on Windows Vista. Windows
||||| registry lacks the ability to store the key (protected password
||||| storage) that Outlook 2002 requires for storing passwords.
||||| Therefore you will be asked for your password each and every time
||||| you open Outlook. Either upgrade to 2003 or 2007 or get used to
||||| putting in your password when you open Outlook.
|||||
|||||
|||||| Hi Roady...thank you for trying to come to the rescue..
||||||
|||||| Outlook 2002
|||||| Windows: Vista (just got it)
|||||| Type of mail account: sorry, am a rookie...and not too computer
|||||| savvy...not sure I know what you're asking - if it helps to
|||||| know, I am popping email from other accounts all to my OUTLOOK
|||||| inbox
||||||
||||||
|||||| "Roady [MVP]" wrote:
||||||
||||||| Version of Outlook?
||||||| Version of Windows?
||||||| Type of mail account(s)?
|||||||
||||||| --
||||||| Robert Sparnaaij [MVP-Outlook]
||||||| Coauthor, Configuring Microsoft Outlook 2003
||||||| http://www.howto-outlook.com/
||||||| Outlook FAQ, HowTo, Downloads, Add-Ins and more
|||||||
||||||| -----
||||||| |||||||| Everytime I log on to my OUTLOOK email, it asks me for my
|||||||| password. I have selected save password option in every
|||||||| possible area of the program, but each
|||||||| time the password disappears from the files and I have to
|||||||| retype in the passwords for all the email addresses I have
|||||||| directed to my OUTLOOK...this is
|||||||| time consuming and frustrating!!!! Please help soon. Thank
|||||||| you!!!

 

[Guest]

i have Outlook 2003 as part of Office 2003 package, and just got a new
computer running Vista. I am having the same problem with outlook asking for
my password every time and not keeping it, even when I open it as
administrator. Any suggestions? Thanks!

 

[Guest]

I also had this issue in Outlook 2003, but also in indows Live Messenger and
Internet Explorer 7.

I spend hours and hours searching the internet and could not find the
solution. The only possible solution you find on almost all forums (but does
not help in most cases is to repair the protected storage system provided
registry key: http://support.microsoft.com/kb/290684.

So, here is a solution that is not even in the Microsoft knowledge base. It
helped me and hopefully many others. It was found because I new exactly when
it started to happen: after uninstalling a software program. The uninstall
procedure removed to many registry keys...


HERE WE GO...

Important: this solution contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. View the
following article in the Microsoft Knowledge Base for information about how
to back up, restore, and modify the registry:
http://support.microsoft.com/kb/256986/

Follow the next steps to solve this issue:

1. Close all running programs
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders
5. Now choose Edit » New » Expandable String Value
6. Enter "AppData" as a name
7. Double click the new entry
8. Enter "%USERPROFILE%\Application Data" in the value data field.
9. Close the registry editor

It is possible that additional registry keys are missing. Below is a list of
all keys that should exist in the "User Shell Folders". There are different
ways to add these keys again:
* Use the instructions provided on
http://windowsxp.mvps.org/usershellfolders.htm
* Add them manually by following the steps above
* Export the keys from a computer/user on which the issue does not occur,
and then importing them again.

To export and import:
1. Logon to Windows with a user account for which the issue does not occur
(this may also be a different workstation).
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders
5. Right click the "User Shell Folders" key on the left and choose "Export".
Specify a name and location of for the export file and click [Save].
6. Close the registry editor
7. Logon to Windows with the user account that experiences this issue
8. Double click on the exported registry key you created in step 5.
9. Click [Yes] when asked if you are sure to add the information, then click
[OK] for the "successfully imported" message.

Registry keys that should exist in the "User Shell Folders" key.
The list below has the format "Key Name - Value Data". The type for all keys
is "Expandable String Value" (REG_EXPAND_SZ).

* AppData - %USERPROFILE%\Application Data
* Cache - %USERPROFILE%\Local Settings\Temporary Internet Files
* Cookies - %USERPROFILE%\Cookies
* Desktop - %USERPROFILE%\Desktop
* Favorites - %USERPROFILE%\Favorites
* History - %USERPROFILE%\Local Settings\History
* Local AppData - %USERPROFILE%\Local Settings\Application Data
* Local Settings - %USERPROFILE%\Local Settings
* My Pictures - %USERPROFILE%\My Documents\My Pictures
* NetHood - %USERPROFILE%\NetHood
* Personal - %USERPROFILE%\My Documents\
* PrintHood - %USERPROFILE%\PrintHood
* Programs - %USERPROFILE%\Start Menu\Programs
* SendTo - %USERPROFILE%\SendTo
* Start Menu - %USERPROFILE%\Start Menu
* Startup - %USERPROFILE%\Start Menu\Programs\Startup
* Templates - %USERPROFILE%\Templates

MORE INFORMATION
The "User Shell Folder" is a subkey of the
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer
registry. Entries in this subkey can also appear in the "Shell Folders"
subkey and in both HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. The entries that
appear in user User Shell Folders take precedence over those in Shell
Folders. The entries that appear in HKEY_CURRENT_USER take precedence over
those in HKEY_LOCAL_MACHINE.

 

[jdh1094]

JEEZ OH, MAN! This is even more cryptic than the Microsoft fix. Perhaps a
better question would be, "How do you keep this from happening, and if you
can't, why use Outlook? Why buy Office 2007 if this same issue is going to
pop up again?

I also had this issue in Outlook 2003, but also in indows Live Messenger and
Internet Explorer 7.

I spend hours and hours searching the internet and could not find the
solution. The only possible solution you find on almost all forums (but does
not help in most cases is to repair the protected storage system provided
registry key: http://support.microsoft.com/kb/290684.

So, here is a solution that is not even in the Microsoft knowledge base. It
helped me and hopefully many others. It was found because I new exactly when
it started to happen: after uninstalling a software program. The uninstall
procedure removed to many registry keys...


HERE WE GO...

Important: this solution contains information about how to modify the
registry. Make sure to back up the registry before you modify it. Make sure
that you know how to restore the registry if a problem occurs. View the
following article in the Microsoft Knowledge Base for information about how
to back up, restore, and modify the registry:
http://support.microsoft.com/kb/256986/

Follow the next steps to solve this issue:

1. Close all running programs
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders
5. Now choose Edit » New » Expandable String Value
6. Enter "AppData" as a name
7. Double click the new entry
8. Enter "%USERPROFILE%\Application Data" in the value data field.
9. Close the registry editor

It is possible that additional registry keys are missing. Below is a list of
all keys that should exist in the "User Shell Folders". There are different
ways to add these keys again:
* Use the instructions provided on
http://windowsxp.mvps.org/usershellfolders.htm
* Add them manually by following the steps above
* Export the keys from a computer/user on which the issue does not occur,
and then importing them again.

To export and import:
1. Logon to Windows with a user account for which the issue does not occur
(this may also be a different workstation).
2. Click on [Start] » Run
3. Type "Regedit" and click [OK]
4. Open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders
5. Right click the "User Shell Folders" key on the left and choose "Export".
Specify a name and location of for the export file and click [Save].
6. Close the registry editor
7. Logon to Windows with the user account that experiences this issue
8. Double click on the exported registry key you created in step 5.
9. Click [Yes] when asked if you are sure to add the information, then click
[OK] for the "successfully imported" message.

Registry keys that should exist in the "User Shell Folders" key.
The list below has the format "Key Name - Value Data". The type for all keys
is "Expandable String Value" (REG_EXPAND_SZ).

* AppData - %USERPROFILE%\Application Data
* Cache - %USERPROFILE%\Local Settings\Temporary Internet Files
* Cookies - %USERPROFILE%\Cookies
* Desktop - %USERPROFILE%\Desktop
* Favorites - %USERPROFILE%\Favorites
* History - %USERPROFILE%\Local Settings\History
* Local AppData - %USERPROFILE%\Local Settings\Application Data
* Local Settings - %USERPROFILE%\Local Settings
* My Pictures - %USERPROFILE%\My Documents\My Pictures
* NetHood - %USERPROFILE%\NetHood
* Personal - %USERPROFILE%\My Documents\
* PrintHood - %USERPROFILE%\PrintHood
* Programs - %USERPROFILE%\Start Menu\Programs
* SendTo - %USERPROFILE%\SendTo
* Start Menu - %USERPROFILE%\Start Menu
* Startup - %USERPROFILE%\Start Menu\Programs\Startup
* Templates - %USERPROFILE%\Templates

MORE INFORMATION
The "User Shell Folder" is a subkey of the
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer
registry. Entries in this subkey can also appear in the "Shell Folders"
subkey and in both HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. The entries that
appear in user User Shell Folders take precedence over those in Shell
Folders. The entries that appear in HKEY_CURRENT_USER take precedence over
those in HKEY_LOCAL_MACHINE.
--
Thanks
JeePee

I have the same problem even after upgrading to Outlook 2003 from 2000. Also
using Vista home premium. Tried adding new account and changing permissions
in the registary as some others recommend all to no avail - let me know if
you find a fix.